assignObjectProperty()

Assigns a value to the property of a new ticket created in a previous service procedure step using the createTicket() command.

• The name of the global variable used to reference the New Ticket - Enter the name of the global variable without [= and =] brackets. If multiple createTicket() steps are included in the same procedure, each should specify a different global variable so that each new ticket can be uniquely identified in subsequent steps.
• The name of the property to assign - The name of the ticket property to assign.
• The value for the property - The value to assign the ticket property.

The set of properties that can be assigned are displayed in a drop-down list. See Working with Variables for more information about variables.

For assigning the value of a Category property, use two bar characters || to delimit levels of categories. For example: Hardware||CPU||Overheating

Note: Use Assign Ticket Property to assign a value to the property of the current ticket.