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Archived Tickets are tickets that have been archived. Archived tickets can be displayed but not edited. They can also be unarchived so that you can continue editing them. The layout and navigation of an archived ticket is exactly the same as a ticket in the Tickets table.
Note: Tickets entering the End stage, which by default is called Closed, are automatically archived after a specified number of days, using the Auto Archive Tickets (days) setting in the Desk Definition > General Info tab.
Select a single row before clicking either of these action buttons.