Role Preferences
Service Desk > Configure > Role Preferences
The Role Preferences page defines ticket preferences by role. Role Preferences can be overridden by User Preferences. Role Preferences includes:
- Email send delay
- Color coding of tickets in the tickets selector table.
- Columns displayed by default in the tickets selector table.
- Field permissions in the ticket editor by user role and desk definition.
- Ticket grid refresh rate.
Role Preferences tabs are organized as follows.
