Preference Type - If Assigned, this preference record has been edited. If Default, no edits have been made.
Email Send Delay (Mins) - Pending email notification of selected tickets can be stopped using Stop Notification in Tickets. This option is used in conjunction with Email Send Delay in Role Preferences and User Preferences. For example, if Email Send Delay is set to 5 minutes for the role you are using, then you have 5 minutes to cancel any emails that are pending for a ticket using Stop Notification. Applies to ticket rows displaying a icon in the icon column of the ticket table. Stop Notification only stops currently pending email.
Ticket Grid Refresh Interval - Sets the interval for refreshing the Tickets table in minutes.
Color Preferences
Set the color codes for ticket rows displayed in tickets tables, based on a Date Rangebenchmark. Available benchmarks include:
Creation Date - The creation date of the ticket.
Due Date - The due date of the current stage of a ticket. The due date for the current stage of a ticket can only be used if a goal procedure is linked to that stage using the Desk Definition > Processing > Stage > Procedures tab.
Last Date Modified - The date the ticket was last modified.
Last Public Update - The last time a non-hidden note was added.
Promised Date - The promise date of the ticket.
Ticket Age
For the selected date range benchmark you can select three colors:
Older than - Enter the number of days before the selected date range benchmark to color code tickets. Enter a negative number to represent days after the select date range benchmark. Use the color picker to select a color. For example, you might want to color code the oldest tickets as red.
Between - Use the color picker to select a color. For example, you might want to color intermediate tickets as yellow.
Newer than - Enter the number of days after the selected date range benchmark to color code tickets. Enter a negative number to represent days before the select date range benchmark. Use the color picker to select a color. For example, you might want to color recent tickets as green.
General tab > Default Columns tab
Select the columns displayed in the ticket selector table and the order they are displayed.
Use Ctrl+Click or Shift+Click to select multiple items in the left-hand listbox.
Click the right arrow button to move them to the right hand listbox.
Re-order the display of columns in the right-hand listbox by clicking the up arrow or down arrow buttons.
Click Save to save your default column preferences.
Note: Adhoc changes you make to column selections in the Tickets table are always remembered, even between sessions. To reset column selections back to Role Preferences settings, click the Defaults button in System > Preferences. This resets all your user preferences throughout the VSA back to their default settings.
Ticket Grid Column Filters
Assignee Filter is selectable - When checked (default setting), the filter option for the Assignee column in the Tickets table displays a picker list. If blank, the user must enter in text to filter the column.
Category Filter is selectable - When checked (default setting), the filter option for the Category column in the Tickets table displays a picker list. If blank, the user must enter in text to filter the column.
icon in the icon column of the ticket table. Stop Notification only stops currently pending email.