Standard Field Defaults tab

Service Desk > Desk Definition > New or Edit > Standard Field Defaults tab

The Standard Field Defaults tab defines default settings for any new ticket created based on this desk definition. If you create a new value for a standard field that you want to serve as the default value, return to this tab and select it.

Select the default values for the standard fields of a ticket based on the selected desk definition.

• Status - The default status.
• Priority - The default priority.
• Category - The default category.
• Severity - The default severity.
• Resolution - The default resolution type.
• Policy - The default policy.
• Email - The email reader associated with a service desk. Emails received by this reader are converted into tickets based on this service desk. Overrides the Default Desk Definition setting in the Desk Definition > General Info tab. Can be overridden using a Ticket Request Mapping procedure.