testTicketProperty()

This IF command is only available in a Ticket Request Mapping and Ticket Request De-Dup procedures.

Select a ticket property from the drop-down list, in the format objectname, without bracket characters of any kind.

Enter a string comparison operator. The same string comparison options are available for all IF commands. See String Comparisons and Date/Time Comparisons.

Then enter a second value to compare against the first value. Instead of a value you can also enter a property variable in the format [$objectname$] or a global variable or procedure variable in the format [=var_name=]. See Ticket Properties and Variables for a list of property variables. See Procedure Variables and Working with Variables for more information about variables.

For testing the value of a Category property, use two bar characters || to delimit levels of categories. For example: Hardware||CPU||Overheating

You can also test a source property.

If the test is true, IF steps are executed. If the test is false, ELSE steps are executed.