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Select a ticket property from the drop-down list.
Enter a string comparison operator. The same string comparison options are available for all IF commands. See String Comparisons and Date/Time Comparisons.
Then enter a second value to compare against the first value. Instead of a value you can also enter a property variable in the format [$objectname$] or a global variable or procedure variable in the format [=var_name=]. See Ticket Property and Variables for a list of property variables. See Procedure Variables and Working with Variables for more information about variables.
For testing the value of a Category property, use two bar characters || to delimit levels of categories. For example: Hardware||CPU||Overheating
If the check is true, IF steps are executed. If the check is false, ELSE steps are executed.