Windows devices not discovered or monitored completely

Windows devices are monitored using native WMI. For security purposes, it is essential to perform the following steps:

1. Have entered a domain administrator password when installing Traverse so that it can query all the other computers in the domain.
2. For a workgroup, have the same administrative username and password across all the computers being monitored.
3. If you did not give the correct domain administrator username and password while installing Traverse, you have to change the "Run As" username/password for the WMI Query Daemon service. To do this:
   1. Navigate to Start > Control Panel > Administrative Tools > Services.
   2. Locate the Traverse WMI Query daemon, right-click the item and select Stop.
   3. Then click on the Properties button, and click on Log On tab and select the This account option. Enter the domain administrator account using DOMAIN\username syntax. For a workgroup, you should use the .\username syntax. Specify the password and click OK.
   4. Restart the WMI Query daemon from the Traverse Service controller.
   5. Test the changes you made by opening a command prompt and executing the following commands:

cd <TRAVERSE_HOME>

utils\testwmi.pl hostname

You should see some basic information for the Windows host specified.

1. Try adding or updating a device again by logging in as the initial default user traverse and then going to Administration > Devices.