Setting Department User Privileges

In this step, administrators set the privileges of department users.

1. Logon as the user of an admin group you have created.
   • The admin group should be associated with an admin class mapped to a user class, as described in Setting Administrator Privileges.
2. Navigate to the Administration > User Class page.
   
3. Select the Privileges link for a specific user class. An Update User Class Privileges page displays.
   • The access privileges you set will be applied to all department users who are in departments linked to this user class.
   • An administrator may not be authorized to set specific user class privileges on this page, as described in Setting Administrator Privileges.
   • Members of the SuperUsers group always have access to this same page for every user class. They share administrator control of all user classes with any other admin group who have access.
4. Click Update Privileges to save your changes.
   

Additional User Class Page Settings

The User Class page displays three other links along with the Privileges link.

• Default Threshold & Actions
• Admin Action Profiles
• User Class Actions

You may wish to grant administrators the ability to use these links for a selected user class. When mapping an admin class to user class, ensure Create/Delete, Read and Update privileges are checked for Actions to enable administrator access to these three functions.