Select the Agent to edit by selecting the checkbox next to the corresponding machine ID. Multiple machine IDs can be edited simultaneously by selecting multiple checkboxes. To apply global changes, click Select All. Accounts can also be filtered by using the Specify Accounts area.
The following selections are accessible from the Edit Profile function:
Notes
Enter any notes about the Agent machines. Helpful information may include location, Agent machine type, company, or any other identifying information about the Agent machine. The notes for a particular machine are displayed in the Agent machine ID list.
Admin Email
Enter the e-mail address of the individual responsible for administering support to the Agent machine. This can be the administrator, but is often someone who is part of the IT staff of the Agent company. This setting is displayed in the Admin Email column.
Contact Name
Enter the name of the individual using the Agent machine. This setting is displayed in the Contact Name column.
Contact Email
Enter the e-mail address of the individual using the Agent machine. This setting is displayed in the Contact Email column.
Contact Phone
Enter the phone number of the individual using the Agent machine. This setting is displayed in the Contact Phone column.
Machine.Group ID
Lists the Agent machines according to the Specify Accounts criteria.
Update
Pressing update applies all the changes to the selected user account(s).
Check-in status
The check-in status of the machines shown in the Agent machine list is indicated by the icon shown to the left of the Agent machine ID. The icons and their status are as follows:
Agent has checked in
Agent has not recently checked in
Agent has never checked in