Show me an explanation of the items on this page.
Why did my chat window close by itself?
The chat window on the user side has been closed down or redirected. After the chat session on the user side closes down, the administrator side window closes automatically. To restart the same chat session, click the Join Session next to the machine ID.
What is the Join Session link for?
Multiple administrators may participate in the same chat session with a user. If a chat session is in progress, the Join Session link appears next to that machine ID. Click this link to join the session. If the session was abnormally shut down, click this link to restart the chat session and recover all messages for the session.
Why do the user's browser windows redirect to the chat session?
The default setting for Internet Explorer will reuse open browser windows when any task opens a new URL. This same behavior occurs when you click a link in an email or Word document (the already open browser window is redirected to the new URL). To set Internet Explorer's default behavior to open new URLs in a new window perform the following steps:
Select Internet Option... from the Tools menu of any Internet Explorer window.
Click on the Advanced tab.
Uncheck the box labeled Reuse windows for launching shortcuts (in the Browsing section).
Click OK
Why does my machine make a "clicking" noise every time the chat window refreshes?
Many Windows themes configure the system to play a sound every time Internet Explorer navigates to a new URL. One of these, start.wav, sounds like a click. To turn off the sound perform the following steps:
Open the Control Panel and select Sounds and Multimedia.
Click on the Sounds tab.
Scroll down and select Start Navigation (in the Windows Explorer section).
Select (None) from the drop down control labeled Name:
Click OK