Ticketing > Delete/Archive

You may reach the point where your system has so many old tickets that they are cluttering up searches with obsolete data. Use the Delete/Archive function to eliminate old tickets, tickets in a particular category, or of a particular status.

In addition to delete, you can also archive tickets. Archived tickets stay in the database but are moved to separate tables. Use archive to move obsolete or old tickets out of the active database without deleting them from the system.

NOTE: You can always move tickets back and forth between into the active database table and the archive database table.

Filter

Select the tickets to view using the same technique described in View Summary. The filter settings restrict the tickets displayed in the list.

Hide tickets last modified after

Use this date control to list only tickets last modified after the specified date. If you want to archive Closed tickets older than 6 months perform the following steps.

• Select Closed from the Status control

• Set the date control to 6 months ago

• Click the Set button

• Click the Select All link

• Click the Archive... button.

Display archived tickets instead of active tickets

Check this box to search and examine the archived tickets. You can move tickets back to the active table here using the Restore... button

Why can't I delete a ticket?

Master administrators may disable ticket delete and edit privileges for users and standard administrators. See Access Policy.