Offsite Alert

Backup > Offsite Alert

The Offsite Alerts page creates an alert when the specified local server can not connect to its offsite server. Alarms are only generated during the times allowed by Schedule Transfer for each local server. Once defined, you can apply this alert immediately to any machine ID displayed on this page.

The list of machine IDs you can select depends on the Machine ID / Group ID filter. To display on this page, machine IDs must be defined as a local server using Backup > Local Servers.

To Create an Offsite Alert

1. Check any of the last three checkboxes to perform their corresponding actions when a offsite alarm is triggered for a machine ID.
   • Create Alarm - This is always checked. Offsite alarms are enabled when an offsite alert is defined on this page.
   • Create Ticket
   • Run Script after alarm.
   • Email Recipients
2. Set additional email parameters.
3. Set additional offsite alert specific parameters.
4. Check the machine IDs to apply the alert to.
5. Click the Apply button.

To Cancel a Offsite Alert

1. Select the machine ID checkbox.
2. Click the Clear button.

   The alert information listed next to the machine ID is removed.

Passing Alert Information to Emails and Scripts

The following variables are populated with information when an alert is triggered. These variables can be referenced by any email you send or script you run in response to the triggering of an alert.

Note: Changing this email alarm format changes the format for all offsite alert emails.

Create Alarm

The Create Alarm check box is always checked.

Create Ticket

If checked, a new ticket is generated when an alarm is triggered.

Run script after alert

If checked, a script is run when an alert is triggered. You must click the select script link to choose a script to run. You can optionally direct the script to run on a specified range of machine IDs by clicking this machine ID link. These specified machine IDs do not have to match the machine ID that triggered the alert.

Email Recipients

If checked, alert emails are sent to the specified email addresses.

• The email address of the currently logged in administrator displays in this field. It defaults from the System > Preferences.
• Click Format Email to display the Format Alert Email popup window. This window enables you to format the display of emails generated by the system when an alarm is triggered.
• If the Add to current list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses are added to selected machine IDs without removing previously assigned email addresses.
• If the Replace list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses replace the existing email addresses assigned to machine IDs.
• If Removed is clicked, all email addresses are removed from selected machine IDs without modifying any alert parameters.
• Email is sent directly from the KServer to the email address specified in the alert. The SMTP service in IIS sends the email directly to the address specified. Set the From Address using the System > Configurete page.

Apply

Click Apply to apply alert parameters to selected machine IDs. Confirm the information has been applied correctly in the machine ID list.

Clear

Click Clear to remove all parameter settings from selected machine IDs.

Offsite Alert Parameters

• Check every <N> periods - Specifies how often to check the connection between the local server and the offsite server.
• Alarms if connection fails for <N> periods - Triggers an alarm if the connection fails for greater than the number of periods specified.

Three additional parameters can be set:

• Add - Adds alert parameters to selected machine IDs when Apply is selected without clearing existing parameters.
• Replace - Replaces alert parameters on selected machine IDs when Apply is selected.
• Remove - Clear alert parameters from selected machine IDs. Click the edit icon next to a machine ID group first to select the alert parameters you want to clear.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine:

Agent has checked in

Agent has not recently checked in

Agent has never checked in

Online but waiting for first audit to complete

The agent is online but remote control is disabled

Machine ID.Group ID

The list of Machine ID.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the administrator is authorized to see using System > Group Access.

ATSE

The ATSE alarm / response code assigned to machine IDs or SNMP devices:

• A = Create Alarm
• T = Create Ticket
• S = Run Script
• E = Email Recipients

Email Address

A comma separated list of email addresses where notifications are sent.

Interval

The number of periods to wait before checking the connection between the local server and the offsite server.

Duration

The number of periods to wait before triggering an alarm.

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