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Install Issues and Failures

The following issues and failures can occur when installing agents:

  • Invalid Credential - The credential bound to the package must have administrator rights on the local machine. The agent installs as a system service requiring full administrator privileges to install successfully. The username may be a domain administrator of the form Domain\User.
  • Domain Specified for a Machine Not in the Domain - If, in step 2 of package creation in Deploy Agent, the Domain Name option is selected and the computer is not part of a domain, an installation package will peg the CPU at 100% during install, but eventually install.
  • Blocked by Anti-Virus Program - Some anti-virus programs may classify the agent installation as a security threat and block its execution.
  • Blocked by Security Policy - Local or domain security policies may prevent access to the installation directory, typically by default the Program Files directory.

Macintosh

  • Macintosh agents cannot be deployed silently.

Using Active Directory

These types of failures apply when an agent is installed using View AD Computers or View AD Users:

  • Port Blocked - Active Directory agent deployment will fail if the Kserver assigned port is blocked by a firewall.
  • Authentication Requirement for AD Imported Users - The domain controller that performs the authentication must have Authenticated users set as a member of Local Security policy - Access this computer from the network.