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Manual Update

Security > Manual Update

The Manual Updates page updates machine IDs licensed to use Kaseya Endpoint Security with the latest version of security protection available. Updates are scheduled automatically. This function is only used to review the update status of agents or to force an immediate update check if needed.

The list of machine IDs you can select depends on the Machine ID / Group ID filter. To display on this page, machine IDs must have the Kaseya Endpoint Security client software installed on the managed machine using the Security > Install/Remove page.

The page provides you with the following actions:

  • Update - Click to schedule an update of selected machine IDs using the update options previously selected.
  • Cancel Update - Click to clear a scheduled update.

Immediate

Check the Immediate box to begin the update as soon as Update is clicked.

Date/Time

Enter the year, month, day, hour, and minute to schedule this task.

Stagger by

You can distribute the load on your network by staggering this task. If you set this parameter to 5 minutes, then the task on each machine ID is staggered by 5 minutes. For example, machine 1 runs at 10:00, machine 2 runs at 10:05, machine 3 runs at 10:10, ...

Skip if Machine Offline

Check to perform this task only at the scheduled time, within a 15 minute window. If the machine is offline, skip and run the next scheduled period and time. Uncheck to perform this task as soon as the machine connects after the scheduled time.

Check-in status

These icons indicate the agent check-in status of each managed machine:

Agent has checked in

Agent has checked in and user is logged on. Tool tip lists the logon name.

Agent has not recently checked in

Agent has never checked in

Online but waiting for first audit to complete

The agent is online but remote control is disabled

The agent has been suspended

(Select All Checkbox)

Click this checkbox to select all rows in the paging area. If checked, click this checkbox to unselect all rows in the paging area.

Machine.Group ID

The list of Machine ID.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the administrator is authorized to see using System > Group Access.

Source

If a file source is defined using Patch Mgmt > File Source, then updates are sourced from this location. Otherwise, updates are sourced from the internet.

If the option Download from Internet if machine is unable to connect to the file server is selected in Patch Management>File Source:

  • During an KES v2.0 endpoint install, if the files source is down or credentials invalid, the installer is pulled down from the Kserver and completes the endpoint install.
  • During an KES v2.0 manual update, if the files source is down or credentials invalid, the update is pulled from the internet.

In both cases above, the View Logs page displays an error message stating why the file source failed and that it is trying to download through the internet.

Last Update

This timestamp shows when a machine ID was last updated. When this date changes, a new update is available to use.

Version

The version of security protection currently used by this machine ID.

Scheduled Time

Timestamp showing the next scheduled update.