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Do not attempt to backup the Kaseya Server using KBU while the Kaseya Server is running, even if VSS is enabled. Doing so can cause problems when the VSA attempts to write information about the backup to a database that is being backed up. Kaseya Server data is backed up automatically each time a database maintenance cycle is run. Database maintenance cycle frequency is set using the Run database backup / maintenance every <N> Days @ <Time> option in System > Server Management > Configure. You can use Schedule Folders to backup the folder containing the Kaseya database backup files.
For maximum flexibility and resiliency when using KBU backups of Kaseya-related files, Kaseya recommends that you configure a Folder Backup to back up the following folders on your Kaseya Server in addition to any other backups that you run on the server:
C:\Kaseya\UserProfiles
C:\Kaseya\WebPages\ManagedFiles
C:\Kaseya\WebPages\banner\default\images\new
C:\Kaseya\WebPages\compact\default\images\new
C:\Kaseya\WebPages\themes\default\images\new
C:\Kaseya\WebPages\Access
Note: Change C:\Kaseya above to the appropriate install directory, if you did not install the Kaseya Server to the default install directory.
Confirm that the Schedule Folders schedule does not coincide with the Kaseya database backup configured on the System > Server Management > Configure page, and that the folder you have configured as the backup folder on the Kaseya Server is included in folders in the Folder Backup.
You should not attempt to stop the SQL services or Kaseya Server services while running any KBU backup of your Kaseya Server, as Kaseya requires write access to the SQL database in order to update the backup results.
Note: See the Kaseya Server Installation and Update user guide.