Setup

Service Desk > Setup

The Setup page provides the following sample service desks, to help you get started using Service Desk as quickly as possible. Each sample service desk is configured to support one of several business processes required by IT organizations.

• Demo
• Standard
• Incidents
• Problems
• Change Requests
• Knowledge Base

You can modify any of these sample service desks and put them into production, or install them just to learn how to create your own service desks from scratch. Once installed, none of the changes you make will be overwritten by subsequent updates or hotfixes.

The Setup page also provides an additional option.

• Activating Service Desk Integration

Note: Activation is the only option available for Usage Type 0 Service Desk installations.

Topic 5345: Send Feedback. Download a PDF of this online book from the first topic in the table of contents.