Migrate Tickets

The Migrate Tickets page performs two tasks:

• Migrates selected Ticketing tickets into Service Desk tickets.
• Imports Service Desk ticket XMLs into Ticketing tickets.

Note: The Service Desk module is a greatly enhanced replacement module for the Ticketing module. You can download the Kaseya Service Desk User Guide PDF from the first topic of online user assistance.

Migrating Tickets from Ticketing into Service Desk

The paging area of Migrate Tickets displays all the tickets visible to you in the Ticketing > View Summary page.

1. Select the tickets you want to migrate in the paging area. Click Select All to select all tickets.
2. Click Migrate to migrate all the selected tickets into Service Desk.

Importing Service Desk Tickets into Ticketing

1. Export selected tickets in Service Desk to an XML file on your local machine or network, using the Export button in Service Desk > Tickets.
2. Click Import in Ticketing > Migrate Tickets and select the XML file you created in step 1 above.

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