Agent Status

This page applies to the following products: On Premises, Kaseya Advanced, Kaseya Essentials, IT Center, IT Workbench
Agent status alerts can be defined using Monitoring > Alerts > Agent Status.

The Agent Status page provides a summary view of a wide variety of agent data. You may choose all the data columns yourself to fully customize the view. Column and filter selections apply to each VSA user individually. Paging rows can be sorted by clicking column heading links.

User defined columns of information can be added using the Audit > System Information page. Once added, you can display them on this page and in the Aggregate Table report.
You can filter the display of machine IDs on any agent page using the Show machines that have / have not / never been online in the last N periods option in View Definitions.

Select Columns...

Specify which columns of data to display and the order to display them in.

Filter...

Click Filter... to display a Filter Aggregate Table. Enter strings to filter the display of rows in the paging area. For example, to search for the machine ID that "jsmith" is logged on to, enter jsmith in the edit box next to Current User. Include an asterisk (*) wildcard with the text you enter to match multiple records.

Reset Filter

Displays only if an advanced filter is set. Click Reset Filter to clear all filter strings.

Column Definitions

Columns are described in the default order they display on this page.

Machine ID - Machine ID label used throughout the system.
Current User - Logon name of the machine user currently logged into the machine (if any).
Last Reboot Time - Time of the last known reboot of the machine.
Last Checkin Time - Most recent time when a machine checked into the KServer.
Group ID - The group ID portion of the machine ID.
First Checkin Time - Time when a machine first checked into the KServer.
Time Zone - The time zone used by the machine.
Computer Name - Computer name assigned to the machine.
Domain/Workgroup - The workgroup or domain the computer belongs to.
Working Directory - The directory on the managed machine the agent uses to store temporary files.
DNS Computer Name - The fully qualified DNS computer name for the machine, which comprises the computer name plus the domain name. For example: jsmithxp.acme.com. Displays only the computer name if the machine is a member of a workgroup.
Agent GUID - A unique identifier for a machine ID.group ID account and its corresponding agent.
Operating System - Operation system type the machine is running.
OS Version - Operation system version string.
IP Address - IP address assigned to the machine, in version 4 format.
Subnet Mask - Networking subnet assigned to the machine.
Default Gateway - Default gateway assigned to the machine.
Connection Gateway - IP address seen by the KServer when this machine checks in. If the machine is behind a DHCP server, this is the public IP address of the subnet.
Country - The country associated with the Connection Gateway.
IPv6 Address - IP address assigned to the machine, in version 6 format.
MAC Address - MAC address of the LAN card used to communicate with the KServer.
DNS Server 1, 2 - IP address of the DNS servers assigned to the machine.
DHCP Server - The IP address of the DHCP server used by this machine.
Primary/Secondary WINS - WINS settings.
CPU Type - Processor make and model.
CPU Speed - Clock speed of the processor.
CPU Count - The number of CPUs.
RAM Size - MBytes of RAM on the machine.
Agent Version - Version number of the Kaseya agent loaded on the machine.
Last Logged In User - Logon name of the last person to log into the machine.
Portal Access Logon - Logon name given to a machine user for logging into the KServer.
Portal Access Remote Control - Enabled if this machine user can log in and get remote control access to their own machine from another machine. Disabled if access is denied.
Portal Access Ticketing - Enabled if this machine user can log in and enter trouble tickets. Disabled if access is denied.
Portal Access Chat - Enabled if this machine user can initiate chat sessions with a VSA user. Disabled if access is denied.
Primary/Secondary KServer - IP address / name the machine uses to communicate with the KServer.
Quick Checkin Period - Quick check in time setting in seconds.
Contact Name - Machine user name entered in Edit Profile.
Contact Email - Email address entered in Edit Profile.
Contact Phone - Phone number entered in Edit Profile.
Contact Notes - Notes entered in Edit Profile.
Manufacturer - System manufacturer.
Product Name - System product name.
System Version - Product version number.
System Serial Number - System serial number.
Chassis Serial Number - Serial number on the enclosure.
Chassis Asset Tag - Asset tag number on the enclosure.
External Bus Speed - Motherboard bus speed.
Max Memory Size - Max memory size the motherboard can hold.
Max Memory Slots - Total number of memory module slots available.
Chassis Manufacturer - Manufacturer of the enclosure.
Chassis Type - Enclosure type.
Chassis Version - Enclosure version number.
Motherboard Manufacturer - Motherboard manufacturer.
Motherboard Product - Motherboard product ID.
Motherboard Version - Motherboard version number.
Motherboard Serial Num - Motherboard serial number.
Processor Family - Processor type installed.
Processor Manufacturer - Processor manufacturer.
Processor Version - Processor version ID.
CPU Max Speed - Max processor speed supported.
CPU Current Speed - Speed processor is currently running at.
vPro-Host Name - The name of the vPro-enabled machine set by vPro configuration.
vPro-Computer Name - The name of the vPro-enabled machine set by the operating system.
vPro-Model - The model of the vPro-enabled machine.
vPro-Manufacturer - The manufacturer of the vPro-enabled machine.
vPro-Version - The version of the vPro-enabled machine.
vPro-Serial Number - The serial number of the vPro-enabled machine.
vPro-Asset Number - An asset management identifier assigned to the vPro-enabled machine.
vPro-Motherboard Manufacturer - The manufacturer of the motherboard of the vPro-enabled machine.
vPro-Motherboard Product Name - The product name of the motherboard of the vPro-enabled machine.
vPro-Motherboard Version - The version number of the motherboard of the vPro-enabled machine.
vPro-Motherboard Serial Number - The serial number of the motherboard of the vPro-enabled machine.
vPro-Motherboard Asset Tag - An asset management identifier assigned to the motherboard of the vPro-enabled machine.
vPro-Bios Vendor - The vendor of the BIOS of the vPro-enabled machine.
vPro-Bios Version - The version of the BIOS of the vPro-enabled machine.
vPro-Bios Release Date - The BIOS release date of the vPro-enabled machine.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent quick view window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

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