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Alerts - Agent Status

Monitor > Alerts

  • This page applies to the following products: On Premises, Kaseya Advanced, Kaseya Essentials, IT Center, IT Workbench
  • Select Agent Status from the Select Alert Function drop-down list

The Alerts - Agent Status page triggers an alert when an agent is offline, first goes online, or someone has disabled remote control on the selected machine.

Note: When ever the KServer service stops, the system suspends all agent online/offline alerts. If the KServer stops for more than 30 seconds, then agent online/offline alerts are suspended for one hour after the KServer starts up again. Rather than continuously try to connect to the KServer when the KServer is down, agents go to sleep for one hour after first trying to connect a couple times. The one hour alert suspension prevents false agent offline alerts when the KServer starts back up.

Passing Alert Information to Emails and Procedures

The following types of monitoring alert emails can be sent and formatted:

  • Alert when single agent goes off-line
  • Alert when users disable remote control
  • Alert when agent first goes online - The agent online alert only occurs if an agent offline alert has also been set for the same machine.
  • Alert when multiple agents in the same group go off-line - If more than one offline alert is triggered at the same time, email notification is consolidated by group.

Note: Changing this email alarm format changes the format for all Agent Status alert emails.

The following variables can be included in your formatted email alerts and in procedures.

Within an Email

Within a Procedure

Description

<at>

#at#

alert time

<db-view.column>

not available

Include a view.column from the database. For example, to include the computer name of the machine generating the alert in an email, use <db-vMachine.ComputerName>

<gr>

#gr#

group ID

<id>

#id#

machine ID

<mc>

#mc#

number of machines going offline

<ml>

#ml#

list of multiple machines going offline

<qt>

#qt#

last check-in time

 

#subject#

subject text of the email message, if an email was sent in response to an alert

 

#body#

body text of the email message, if an email was sent in response to an alert

Apply

Click Apply to apply parameters to selected machine IDs. Confirm the information has been applied correctly in the machine ID list.

Clear

Click Clear to remove all parameter settings from selected machine IDs.

Create Alarm

If checked and an alarm condition is encountered, an alarm is created. Alarms are displayed in Monitor > Dashboard List, Monitor > Alarm Summary and Info Center > Reports > Logs > Alarm Log.

Create Ticket

If checked and an alarm condition is encountered, a ticket is created.

Run Script

If checked and an alarm condition is encountered, an agent procedure is run. You must click the select agent procedure link to choose an agent procedure to run. You can optionally direct the agent procedure to run on a specified range of machine IDs by clicking this machine ID link. These specified machine IDs do not have to match the machine ID that encountered the alarm condition.

Email Recipients

If checked and an alarm condition is encountered, an email is sent to the specified email addresses.

  • The email address of the currently logged on user displays in the Email Recipients field. It defaults from System > Preferences.
  • Click Format Email to display the Format Alert Email popup window. This window enables you to format the display of emails generated by the system when an alarm condition is encountered. This option only displays for master role users.
  • If the Add to current list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses are added without removing previously assigned email addresses.
  • If the Replace list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses replace the existing email addresses assigned.
  • If Remove is clicked, all email addresses are removed without modifying any alert parameters.
  • Email is sent directly from the KServer to the email address specified in the alert. Set the From Address using System > Outbound Email.

Agent has not checked in for <N> <periods>

If checked, an alert is triggered if the agent has not checked in for the specified number of periods.

Alert when agent goes online

If checked, an alert is triggered if the agent goes online

Alert when user disables remote control

If checked, an alert is triggered if the user disables remote control

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent quick view window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

Edit Icon

Click a row's edit icon to populate header parameters with values from that row. You can edit these values in the header and re-apply them.

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

ATSE

The ATSE response code assigned to machine IDs or SNMP devices:

  • A = Create Alarm
  • T = Create Ticket
  • S = Run Agent Procedure
  • E = Email Recipients

Email Address

A comma separated list of email addresses where notifications are sent.

Time Offline

Displays the number of periods a machine ID must be off-line before an alarm condition occurs.

Rearm Time

The number of periods to ignore additional alarm conditions after the first one is reported. This prevents creating multiple alarms for the same problem.

Agent Goes Online

Displays a checkmark if an alert is sent when an agent goes online.

RC Disabled

Displays a checkmark if an alert is sent when the user disables remote control.