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Preferences

System > Preferences

  • This page applies to the following products: On Premises, Kaseya Advanced, Kaseya Essentials, IT Center, IT Workbench

The Preferences page sets system-wide preferences that apply only to the currently logged on user. This includes the email address where you receive alert messages.

Note: Three options on this page apply to all users and only display for master role users: setting the System Default Language Preference and the Download button for installing language packs, and Show shared and private folder contents from all users.

Note: See VSA Logon Policies for a summary of functions affecting user logons.

Set email address to deliver messages for this administrator to

Specifies the email address that alerts, ticket notifications and other email messages will be sent to. After entering the email address, click Apply to make it active. Previously set alerts retain the original email recipient addresses specified when the alerts were set.

Set first function after logon

Select the name of the function you want to see when you first log on to the KServer.

Set delay before displaying detail information when hovering over information icon

A information icon displays for each ticket row in Ticketing > View Summary and Service Desk > Tickets. Hovering the cursor over the icon displays a preview of the ticket. Specify the number of milliseconds to wait before the ticket preview window displays, then click the Apply button. Click the Default button to set this value back to its default.

Set delay before displaying detail information when hovering over agent icon

An agent check-in icon, for example , displays next to each machine ID account in the VSA. Hovering the cursor over the icon displays an agent quick view window. Specify the number of milliseconds to wait before the agent quick view window displays, then click the Apply button. Click the Default button to set this value back to its default.

Select time zone offset

Select one of the following time zone offset options, then click Apply.

  • Use time zone of the browser logging into the system
  • Use time zone of the VSA server - The time currently being used by the VSA displays next to this option.
  • Use fixed offset from the VSA server <N> hours

    Note: Date format is set in System > Configure.

Set up language preferences

  • My language preference is - Select the language you prefer displayed when you're logged into the KServer. The languages available depend on the language packs installed.
  • System default language preference is - Select the default language used by the VSA user interface for all users. The languages available depend on the language packs installed. This option only displays for master role users.
  • Download a Language Pack - Display a dialog box that enables you to download and install language packs. A language pack enables the VSA user interface to be displayed in that language. This option only displays for master role users.

Show shared and private folder contents from all users - Master Admin Only

If checked, a master role user has visibility of all shared and private folders. For private folders only, checking this box provides the master role user with all access rights, equivalent to an owner.

Note: A master role user can get all access rights to any shared folder by taking ownership.

Select display format for long names

The web pages are designed to display well for typical string sizes. Occasionally data fields contain long names that will not display properly on the web pages. You can specify how long names display as follows:

  • Limit names for better page layout - This setting limits the string size to fit well on the web page. Strings exceeding a maximum length are limited with a ... To view the entire name, hover the mouse over the string and a tool tip pops up showing the entire name.
  • Allow long name wrapping - Long strings are allowed to wrap within the web page. This may disturb the normal web page layout and names may wrap at any character position.

Clear Snooze

Click Clear Snooze to clear all outstanding task notification messages. Task notification messages are generated for tasks that are assigned to you and for tasks that are past due. Tasks are defined using the InfoCenter > View Dashboard page.

Defaults

Click Defaults to reset all settings to system defaults for this user.