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Change Logon

System > Change Logon

  • This page applies to the following products: On Premises, Kaseya Advanced, Kaseya Essentials, IT Center, IT Workbench

The Change Logon page sets your VSA logon username and password. These preference options apply only to the currently logged on user.

Note: See VSA Logon Policies for a summary of functions affecting user logons.

Changing Your VSA Logon Name and/or Password

To change your logon name and password:

  1. Enter a new name in the Username field.

    Note: The Username field cannot be edited if Prevent anyone from changing their logon is checked in System > Logon Policy.

  2. Enter your old password in the Old Password field.
  3. Enter a new password in the New Password field. Passwords are case-sensitive.

    Note: If you would like the system to generate a strong password for you, click Suggest. A dialog box displays showing the new password; the new password is automatically entered in the New Password and Confirm Password fields. Be sure to write it down before clicking OK and closing the dialog box.

  4. Confirm the password by re-typing it in the Confirm Password field.
  5. Enter a Security Question and Security Answer.

    Note: Clicking the Forgot Password? link on the logon page—if activated using the System > Site Customization > Logon Page tab—emails you a link where you can change your password. To change your password, you must have already filled out a Security Question and Security Answer using System > Change Logon.

  6. Click Change.

Converting Your Existing VSA Logon to use your Domain Logon

You can convert your own VSA logon to use your domain logon as follows:

  1. Open the System > Change Logon page in the VSA.
  2. Enter your  current VSA password in the Old Password field.
  3. Enter you domain and domain logon name, formatted all in lowercase using the format domain/username, in the Username field.
  4. Enter your domain password in the New Password / Confirm Password fields.

This enables you to logon to the VSA using your domain logon and have your VSA logon name and password managed using Active Directory. At the same time, you can continue to use all your previous VSA share rights, procedures and other user settings.

Note: If a VSA user logon is based on an AD user, the VSA user's username and password cannot be changed within the VSA, only in Active Directory. Once usernames and passwords are changed in Active Directory LAN Watch must scan the AD machine again to update the VSA. Ideally LAN Watch should be run periodically on the Active Directory machine to keep VSA logons updated with the latest changes to AD logons. See Agent > View AD Users for more information.