Alerts

Monitor > Alerts

• This page applies to the following products: On Premises, Kaseya Advanced, Kaseya Essentials, IT Center, IT Workbench

The Alerts page enables you to quickly define alerts for typical alarm conditions found in an IT environment. For example, low disk space is frequently a problem on managed machines. Selecting the Low Disk type of alarm displays a single additional field that lets you define the % free space threshold. Once defined, you can apply this alarm immediately to any machine ID displayed on the Alerts page and specify the response to the alarm.

Note: Monitor Sets represent a more complex method for monitoring alarm conditions. Typical alarm conditions should be defined using the Alerts page.

Select Alert Function

Select an alert type using the Select Alert Function drop-down list.

• Summary
• Agent Status
• Application Changes
• Get Files
• Hardware Changes
• Low Disk
• Event Logs
• LAN Watch
• Agent Procedure Failure
• Protection Violation
• New Agent Installed
• Patch Alert
• Backup Alert
• System

Group Alarms

Alert, system check, and log monitoring alarms are automatically assigned to a group alarm category. If an alarm is triggered, the group alarm it belongs to is triggered as well. The group alarm categories for monitor sets and SNMP sets are manually assigned when the sets are defined. Group alarms display in the Group Alarm Status dashlet of the Monitor > Dashboard List page. You can create new groups using the Group Alarm Column Names tab in Monitor > Monitor Lists. Group alarm column names are assigned to monitor sets using Define Monitor Set.

Machine Summary Alerts Tab

The Alerts tab in the Machine Summary page provides, in summary fashion, all the alerts defined for a machine ID. You can use this tab to quickly review, enable, or disable all the alerts applied to a single machine. Typically you display this page by alt-clicking the check-in status icon—for example, the icon—next to any machine ID.

Reviewing Alarm Conditions with or without Creating Alarms

A user can assign monitor sets, SNMP sets, alerts, system checks or log monitoring to machine IDs without checking the Create Alarm checkbox and a Monitor Action Log entry will still be created. These logs enable a VSA user to review alarm conditions that have occurred with or without being specifically notified by the creation of an alarm, email or ticket. You can generate a report using Info Center > Reports > Monitoring > Monitor Action Log.

To Create An Alert

The same general procedure applies to all alert types.

1. Select an alert function from the Select Alert Function drop-down list.
2. Check any of these checkboxes to perform their corresponding actions when an alarm condition is encountered:
   • Create Alarm
   • Create Ticket
   • Run Script
   • Email Recipients
3. Set additional email parameters.
4. Set additional alert-specific parameters. These differ based on the alert function selected.
5. Check the paging rows to apply the alert to.
6. Click the Apply button.

To Cancel an Alert

1. Select one or more paging rows.
2. Click the Clear button.

   The alert information listed next to the paging row is removed.

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