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Alerts - System

Monitor > Alerts

  • This page applies to the following product: On Premises
  • Select System from the Select Alert Function drop-down list

The Alerts - System page triggers an alert for selected events occurring on the KServer. Selecting the Alerts - System page does not display a managed machine list. The events listed only apply to the KServer. This option only displays for master role users.

Passing Alert Information to Emails and Procedures

The following types of monitoring alert emails can be sent and formatted:

  • Admin account disabled manually by another user
  • Admin account disabled because logon failed count exceeded threshold
  • KServer has stopped
  • Database backup failed
  • Email reader failed (Ticketing module only)

Note: Changing this email alarm format changes the format for all System alert emails.

The following variables can be included in your formatted email alerts and in procedures.

Within an Email

Within a Procedure

Description

<an>

#an#

disabled VSA user name

<at>

#at#

alert time

<bf>

#bf#

database backup error data

<db-view.column>

not available

Include a view.column from the database. For example, to include the computer name of the machine generating the alert in an email, use <db-vMachine.ComputerName>

<el>

#el#

email reader error message

<fc>

#fc#

value that tripped the failed logon attempt counter

<fe>

#fe#

time account re-enables

<gr>

#gr#

group ID

<id>

#id#

machine ID

<kn>

#kn#

kserver IP/name

<ms>

#ms#

disabled VSA user type (master or standard)

 

#subject#

subject text of the email message, if an email was sent in response to an alert

 

#body#

body text of the email message, if an email was sent in response to an alert

Apply

Click Apply to apply alert parameters to the system.

Clear

Click Clear to remove all alert parameters from the system.

Email Recipients

If checked and an alarm condition is encountered, an email is sent to the specified email addresses.

  • The email address of the currently logged on user displays in the Email Recipients field. It defaults from System > Preferences.
  • Click Format Email to display the Format Alert Email popup window. This window enables you to format the display of emails generated by the system when an alarm condition is encountered. This option only displays for master role users.
  • If the Add to current list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses are added without removing previously assigned email addresses.
  • If the Replace list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses replace the existing email addresses assigned.
  • If Remove is clicked, all email addresses are removed without modifying any alert parameters.
  • Email is sent directly from the KServer to the email address specified in the alert. Set the From Address using System > Outbound Email.

Admin account disabled

If checked, an alert is triggered when a VSA user account is disabled, whether manually or automatically.

KServer stopped

If checked, an alert is triggered when the KServer stops.

System database backup failed

If checked, an alert is triggered when the Kserver's database backup fails

Email reader in ticketing failed

If checked, an alert is triggered if the Ticketing > Email Reader fails.

System alerts sent to

Displays the email recipients who are sent system alerts.