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Reset Password
The Reset Password page creates a new password and, if necessary, a new user account on a managed machine. It can also change domain user accounts on domain name controllers.
If the username does not already exist, checking the Create new account checkbox creates a new account with the specified password. Reset Password returns an error if you attempt to reset the password for a username that is not already created on the managed machine or if you create a password that is already being used by a user account. Blank passwords are not permitted.
Note: To delete a user account, you can create a procedure to delete the user account or use remote control to manually delete the user account.
Resetting the User Password
Use Reset Password to reset the user password on all your managed machines when:
- Your user password is compromised.
- Someone leaves your organization who knew the user password.
- It is time to change the user password as part of a good security policy.
Note: On non-domain controllers, only the local user account on the remote machine is changed. On domain controllers, Reset Password changes the domain user accounts.
Apply
Click Apply to apply password and user account parameters to selected machine IDs.
Cancel
Click Cancel to clear pending password changes and user account creations on selected machine IDs.
Username
Enter the username on the managed machine.
Create new account
Check this box to create a new user account on the managed machine.
as Administrator
Check this box to create the new user account with administrator privileges.
Password / Confirm
Enter a new password.
Select All/Unselect All
Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.
Check-in status
These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent quick view window.
Online but waiting for first audit to complete
Agent online
Agent online and user currently logged on.
Agent online and user currently logged on, but user not active for 10 minutes
Agent is currently offline
Agent has never checked in
Agent is online but remote control has been disabled
The agent has been suspended
Machine.Group ID
The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.
Status
The status of pending password changes and user account creations.
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