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Select Type

Remote Control > Select Type

  • This page applies to the following products: On Premises, Kaseya Advanced, Kaseya Essentials, IT Center, IT Workbench

The Select Type page specifies which remote control package is used by Control Machine to remote control a managed machine. You can assign different packages to different machines. Each machine ID displays the icon of the remote control package it is currently assigned to use.

Virtual Network Computing

Virtual Network Computing (VNC), also called remote control or remote desktop, is a graphical desktop sharing system which uses the Remote Framebuffer (RFB) protocol to remotely control another computer. It transmits the keyboard and mouse events from one computer to another, relaying the graphical screen updates back in the other direction, over a network. It is included with the KServer primarily to provide immediate technical support. VNC is platform-independent. A VNC viewer on any operating system can usually connect to a VNC server on any other operating system. The VNC server is the program on the remote machine that shares its screen. The VNC client (or viewer) is the program on the local machine that watches and interacts with the remote machine. The VNC client machine requires user access rights to the VNC server machine. Since Kaseya VNC sessions are relayed through the KServer, all VNC sessions are protected by the Kaseya 256 bit rolling encryption protocol.

Select remote control package to use with selected machines

The VSA supports the following third party remote control packages.

  • WinVNC - This open source, freely available, remote control package comes bundled with the VSA. WinVNC is the default package used to remote access all managed machines.

    Note: For Linux agents, the VSA automatically installs x11vnc servers on selected machines the first time you remote control that machine. Use either WinVNC to K-VNC to remote access Linux machines.

  • K-VNC - The enterprise version of VNC. This is the only remote control option available for Vista, Windows 7, and Windows Server 2008. It can also be used on Windows 2000, XP, 2003, and Macintosh OS X 10.4.x (Tiger) and 10.3.x (Panther). The VSA automatically installs the K-VNC server on selected machines the first time you remote control that machine.
  • Remote User - RAdmin is a commercially available remote control package offering both high speed and file transfer capability. Use RAdmin where bandwidth limitations exist or you need remote file transfer to the machine. The VSA automatically installs the RAdmin server on selected machines the first time you remote control that machine. The RAdmin package bundled with the VSA expires after 30 days. Obtain licenses from www.radmin.com.
  • pcAnywhere - pcAnywhere is a widely used remote control package available from Symantec. The VSA fully supports pcAnywhere but does not automatically install it. You must purchase pcAnywhere separately and install it on the workstation before you can use this option. Combining the VSA with existing installations of pcAnywhere allows you to remote control machines behind gateways without mapping ports or opening firewalls.
  • Terminal Server - Microsoft Terminal Server is only available with Windows NT, 2000, XP, Vista, Windows 7, 2003 or 2008. The VSA does not automatically install Terminal Server but does allow you to remote control machines behind gateways without mapping ports or opening firewalls. XP, Vista and Windows 7 come pre-installed with Terminal Service access for a single user. For other operating systems see Terminal Service Client Access License requirements on the Microsoft website.
  • Apple VNC Server & UltraVNC viewer combination - UltraVNC is an open source, freely available, remote control viewer which comes bundled with the VSA. The Apple VNC Server is built-in into Mac OS X 10.5 and above. The combination of the UltraVNC viewer with Apple's built-in VNC Server is used on all managed machines running Mac OS X 10.5 and above. This is the only remote control option available for Mac OS X 10.5 (Leopard) and above (including Snow Leopard). The VSA automatically installs the UltraVNC viewer on the admin side the first time you remote control any of the supported Mac systems.

To Assign Remote Control Packages to Machine IDs

  1. Select the type of package to use from the drop-down list.
  2. Check the box to the left of machine IDs you want to use this remote control package.
  3. Click the Select button.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent quick view window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

Remote Control Package

The remote control package assigned to this machine ID.

WinVNC

K-VNC

Remote User

pcAnywhere

RDP/Terminal Server