IncidentRequest

The incident to retrieve. This has the following fields:

• ServiceDeskName – The name of the service desk to query.
• Status – One or more status values to match. If no status values are supplied, then tickets are retrieved regardless of status.
• Priority – One or more priority values to match. If no priority values are supplied, then tickets are retrieved regardless of priority.
• Stage – One or more stage values to match. If no stage values are supplied, then tickets are retrieved regardless offstage.
• Summary – a string or expression to search the summary of tickets.
• Organization – The name or partial name of organizations to match. If not supplied, then tickets are retrieved for all organizations within the scope.
• OrganizationStaff – The name of an organizational staff member. associated with tickets. If not supplied, then tickets are retrieved for all organizations within the scope.
• Machine – The name of a machine to match. If not supplied, then tickets are retrieved for all machines within the scope.
• MachineGroup – The name of a machine group to match. If not supplied, then tickets are retrieved for all machine groups within the scope.
• Assignee – The name or partial name of assignees to match. If not supplied, then tickers are retrieved for all assignees within scope.
• StartingIncident – When paging, this is the next incident number to retrieve. This value comes from the nextStartingIncident value of a previous GetIncidentList request.
• IncidentCount – When present, specifies the number of incidents to retrieve.
• SortField – When present, sorts the results on the field name.

SessionId

Decimal

The web service session ID.

IncidentList

The list of matching incidents. This has the following attributes and elements:

• totalIncidents – The total number of incidents that match the request.
• nextStartingIncident – the Id of the next incident to retrieve.
• Incident – zero or more incident matching the request criteria.

SessionId

Decimal

The web service session ID.