Next Topic

Previous Topic

Book Contents

GetServiceDesk

Retrieves the definition of a service desk. This should be called prior to creating a user interface to allow the user to enter a ticket. The request is:

ServiceDeskDefinitionRequest

 

The service desk to retrieve. This has the following elements:

  • ServiceDeskName – The name of the service desk to retrieve.
  • ServiceDeskID – the database of the service desk to retrieve. Should not be used.

SessionId

Decimal

The web service session ID.

A single record of the following elements returned.

ServiceDeskDefinitionResponse

ServiceDeskDefinition

The retrieved desk definition.

Method

string

The operation that requested this response.

TransactionID

decimal

The unique message ID for this message.

ErrorMessage

string

If blank, no error was returned.

ErrorLocation

string

If blank, no error was returned.