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RefItem

The RefItem describes an item that is a reference item in the service desk. These have an internal database ID value, an internal name, an optional description and the display value.

G

ref

string

The internal name of the item. This is usually prefixed by the service desk name and ||, such as Standard||Open.

G

id

string

The internal database key for the item.

G

description

string

The optional description for the item.

G

(content)

string

The user readable form of the item.