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Returns a particular ticket.
GET /automation/servicedesktickets/{ticketId}
Headers
Model Schema
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Datatype |
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Sample Response Model
{
"Result": {
"Notes": [
{
"NoteId": 0,
"Hidden": true,
"SystemFlag": true,
"Text": "string",
"Timestamp": "2016-12-14T20:34:51.907Z",
"User": "string",
"Attributes": {}
}
],
"RelatedTickets": [
{
"TicketRef": "string",
"Summary": "string",
"Status": "string",
"Attributes": {}
}
],
"AssigneeEmail": "string",
"AssigneeType": "string",
"EditingTemplate": "string",
"IsArchived": true,
"IsClosed": true,
"IsParticipant": true,
"IsPoolAssignee": true,
"Participant": "string",
"PreviousStage": "string",
"ResolutionNote": "string",
"TotalHours": 0,
"ServiceDeskId": 0,
"ServiceDeskTicketId": 0,
"TicketRef": "string",
"Summary": "string",
"TicketStatus": "string",
"Stage": "string",
"Priority": "string",
"Severity": "string",
"Category": "string",
"Resolution": "string",
"Submitter": "string",
"Assignee": "string",
"Owner": "string",
"Organization": "string",
"Staff": "string",
"Phone": "string",
"AgentGuid": 0,
"InventoryAssetId": 0,
"CreatedDate": "2016-12-14T20:34:51.907Z",
"ModifiedDate": "2016-12-14T20:34:51.907Z",
"LastPublicUpdate": "2016-12-14T20:34:51.907Z",
"Closed": "2016-12-14T20:34:51.907Z",
"Due": "2016-12-14T20:34:51.907Z",
"Promised": "2016-12-14T20:34:51.907Z",
"Escalation": "2016-12-14T20:34:51.907Z",
"StageGoal": "2016-12-14T20:34:51.907Z",
"ResolutionDate": "2016-12-14T20:34:51.907Z",
"LockedBy": "string",
"LockedOn": "2016-12-14T20:34:51.907Z",
"SourceType": "string",
"Policy": "string",
"SubmitterEmail": "string",
"Attributes": {}
},
"ResponseCode": 0,
"Status": "string",
"Error": "string"
}