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Returns all of the tickets associated with the service desk within the scope of the sessionId.
GET /automation/servicedesks/{id:decimal}/tickets
Headers
Response Codes
The table below explains each response code.
Response Code |
Status |
403 |
Required FID(s): 18010 |
Sample Response Model
{
"TotalRecords": 1,
"Result": [
{
"ServiceDeskId": "68356648120026516947479448",
"ServiceDeskTicketId": "15293212440025500597997781",
"TicketRef": "STD000001",
"Summary": "Test Ticket 2",
"TicketStatus": "InProgress",
"Stage": "Identified",
"Priority": "Medium",
"Severity": null,
"Category": null,
"Resolution": null,
"Submitter": "alice",
"Assignee": "Tier1Support",
"Owner": "alice",
"Organization": "Kaseya",
"Staff": null,
"Phone": null,
"AgentGuid": "568648809224995",
"InventoryAssetId": "87125195189425249617991129",
"CreatedDate": "2019-03-29T10:56:27.19",
"ModifiedDate": "2019-03-30T10:56:17.853",
"LastPublicUpdate": "2019-03-30T10:56:17.853",
"Closed": null,
"Due": "2019-03-30T10:56:27.19",
"Promised": null,
"Escalation": null,
"StageGoal": null,
"ResolutionDate": null,
"LockedBy": null,
"LockedOn": null,
"SourceType": "ServiceDesk",
"Policy": null,
"SubmitterEmail": "alice@wonderland.gg",
"Archived": "N",
"Attributes": null
}
],
"ResponseCode": 0,
"Status": "OK",
"Error": "None"
}