The Alerts page manages Software Management patch alert profiles. Each alert profile represents a different set of alert conditions and actions taken in response to an alert. Multiple alert profiles can be assigned to an endpoint concurrently. Changes to an alert profile affect all machine IDs assigned that alert profile. Different types of machines may require different alert profiles. Alert profiles are visible to all VSA users. Alerts are processed every six hours.
Reviewing Alarms Created by Software Management Alerts
Edit - Edits an existing alert profile. You can also double-click an alert profile to open it.
Delete - Deletes an existing alert profile.
Copy - Saves a selected alert profile with new name.
Alerts Configuration - Configures the format of an alert notification message.
Summary tab
The Summary tab sets basic options about an alert profile and how duplicate alerts are filtered.
Name - The name of the alert profile.
Description - A description of the alert profile.
Merge by Patch or Merge by Machine
Filter duplicate alerts - Prevents duplicate alerts from being generated for a specified number of time periods.
Time Frame - Days, Hours, Minutes
Every X days/hours/minutes - Number of days, hours, or minutes to suppress duplicate alerts.
Alert Types tab
The Alerts Types tab specifies the conditions that cause an Software Management alert to be created. The format for notifying users about each alert type can be changed using the Alerts Configuration button.
New patch is available
Patch install fails
OS Auto Update changed - The machine user changes OS Auto Update settings.
Actions tab
The Actions tab of an alert profile determines the actions taken in response to any of the Alert Types encountered by an endpoint assigned that alert profile.
Create Alarm - If checked and an alert type is encountered, an alarm is created.
Create Ticket - If checked and an alert condition is encountered, a ticket is created.
Email Recipients (comma separated) - If checked and an alert condition is encountered, an email is sent to the specified email addresses.
Script Name to Run - If an alert condition is encountered, run the selected agent procedure.
Users Notified in Info Center - If checked and an alert condition is encountered, a notification is sent to the specified user's Info Center > Inbox.
Users Notified in Notification Bar - If checked and an alert condition is encountered, a notification is sent to the specified user's Notification Bar.
Endpoints tab
The Endpoints tab lists all machines using the selected alerts profile.
Add - Assigns the alert profile to selected machines.
Delete - Removes an alert profile assignment from selected machines.
