Overview

Traverse has a very flexible SLA Manager for tracking compliance against user-defined service level agreement (SLA) metrics. These SLA metrics are calculated and displayed on a real-time dashboard. You can configure SLAs for any service container, device or tests being monitored in Traverse, and can specify the following:

1. An SLA measurement time period during which the compliance is measured (day, week, or month).
2. The lowest time granularity that can be drilled down to when viewing SLA compliance in the real-time dashboard.
3. The SLA threshold specified as a percentage of the measurement time period during which the item for which the SLA is being monitored (container, device, test) must be "normal, i.e. in a non critical condition. The remaining percentage represents the proportion of the time period that the item can be in a critical condition, and not violate the SLA compliance.

If in a given measurement time period, the proportion of time where the monitored item is in a critical condition exceeds the non-compliance time threshold, then it will be considered a violation of the SLA for that time period.

As an example, you can set up an SLA metric to monitor the compliance of an eCommerce service container, and specify that the SLA requirement as having a normal threshold of 99% over a 1 week measurement time period.