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SLA Metrics

The SLA metric for containers or devices is the status or condition of the item in question. When creating SLAs for tests, the SLA metric can be a composite value consisting of one or more device tests, and if any of these tests are in critical state, then the SLA metric is considered to be critical and contributes towards the SLA violation aggregate time. Note, for these SLA metrics that are a composite value of one or device tests, the underlying device tests can be assigned to multiple SLA metrics to match complex SLA compliance requirements.

Each SLA metric can have its own time interval and independent SLA threshold time. You can have an unlimited number of SLA metrics defined in the system. The SLA dashboard displays the amount of time that the metric is within the SLA threshold and also displays how close the metric is to violating the SLA requirement.