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Agent Overview

Functions in the Agent module allow users to create, edit, and delete machine IDs, customize the appearance of the machine's agent icon in the system tray, control agent check-in frequency, and update the version of agent software that resides on managed machines.

Note: If you're new to agent installation, see the Agent Configuration and Deployment quick start guide.

Functions

Description

Agent Status

Displays active user accounts, IP addresses and last check-in times.

Agent Logs

Displays logs of:

  • Agent system and error messages
  • Execution of agent procedures, whether successful or failed.
  • Configuration changes made by a user.
  • Send/receive data for applications that access the network.
  • Application, System, and Security event log data collected from managed machine.
  • Alarm log
  • Remote control log
  • Log monitoring

Log History

Specifies how long to store log data.

Event Log Settings

Specifies event log types and categories included in event logs.

Deploy Agents

Creates agent install packages for installing agents on multiple machines.

Create

Creates machine ID accounts and/or install packages for installing agents on single machines.

Delete

Deletes machine ID accounts.

Rename

Renames existing machine ID accounts.

Change Group

Reassigns machines to a different machine group or subgroup.

Copy Settings

Mass copies settings from one machine account to other machine accounts.

Import / Export

Imports and exports agent settings, including scheduled agent procedures, assigned monitor sets, and event sets, as XML files.

Suspend

Suspends all agent operations, such as agent procedures, monitoring, and patching, without changing the agent's settings.

Agent Menu

Customizes the agent menu on managed machines.

Check-In Control

Controls agent check-in frequency on agent machines.

Working Directory

Sets the path to a directory used by the agent to store working files.

Edit Profile

Edits machine account information.

Portal Access

Sets up accounts to allow machine users remote control access to their own machines.

Set Credential

Sets a logon credential for the agent to use in Patch Management, the useCredential() procedure command, Endpoint Security, and Desktop Management.

LAN Cache

Designates a machine to act as a file source for other machines on the same LAN.

Assign LAN Cache

Assigns machines to, and removes machines from, a selected LAN Cache machine.

Update Agent

Updates the agent software on managed machines.

File Access

Prevents unauthorized access to files on managed machines by rogue applications or users.

Network Access

Lets you approve or deny network access on a per application basis.

Application Blocker

Application blocker prevents any application from running on a managed machine.