AGLU

ServiceDeskName

string

The name of the desk definition.

GLU

IncidentNumber

string

The ticket identifier.

AGLU

Summary

string

The ticket summary text.

AGLU

Description

string

The ticket description. text.

AGLU

Status

string

The ref status of the ticket.

AGLU

Priority

string

The ref priority of the ticket.

AGLU

Resolution

string

The ref resolution type of the ticket.

AGLU

Stage

string

The ref stage of the ticket.

AGLU

Severity

string

The ref severity of the ticket.

AGLU

Category

string

The ref category of the ticket.

AGLU

SubCategory

string

The ref subcategory of the ticket.

GL

Policy

string

The policy of the ticket.

GL

CreateDateTime

dateTime

The date time the ticket was created.

GL

LastEditDateTime

dateTime

The date time the ticket was last edited.

GL

CloseDateTime

dateTime

The date time the ticket was closed.

AGLU

OrgID

decimal

Unique identifier of the organization associated with the ticket.

AGLU

OrganizationName

string

The organization name associated withe ticket.

AGLU

Organization

string

The organization ID associated with the ticket.

AGLU

OrganizationStaffName

string

The organization staff member name associated with the ticket.

AGLU

OrganizationStaff

string

The organization staff member unique ID associated with the ticket.

AGLU

OrganizationStaffEmail

string

The email of the organization staff member associated with the ticket.

AGLU

Machine

string

The machine associated with the ticket.

AGLU

MachineGuid

decimal

The GUID of the machine associated with the ticket.

AGLU

MachineGroup

string

The machine group of the machine associated with the ticket.

AGLU

MachineGroupGuid

decimal

The GUID of the machine group associated with the the ticket.

AGLU

Submitter

string

The name of the submitter who submitted the ticket.

AGLU

SubmitterEmail

string

The email of the ticket submitter.

AGLU

SubmitterPhone

string

The phone of the ticket submitter.

AGLU

SubmitterType

string

Type of person submitting the ticket:

• UNKNOWN
• PARTICIPANT - A participant is a VSA user.
• USER - Someone not known to VSA.

GL

IsUnread

boolean

If true, the ticket has not been viewed by the currently logged on user.