Incident

The Incident is derived from the IncidentSummary and contains all of the fields of the IncidentSummary in addition to these fields.

G	IsParticipant	boolean	obsolete
G	IsClosed	boolean	True if closed.
G	CurrentStageEscalation DateTime	dateTime	Stage escalation date and time.
G	CurrentGoalDateTime	dateTime	Stage goal date and time.
AGU	Owner	string	Owner of the ticket.
	Participant	string	obsolete
AGU	AssigneeType	string	Type of assignee: UNKNOWN PARTICIPANT - individual assignee POOL - a pool of users
AGU	Assignee	string	Assignee name.
AGU	AssigneeEmail	string	Assignee email.
G	ActualCompletionDate	dateTime	obsolete
G	ExpectedCompletion Date	dateTime	Date time the ticket is or was expected to be closed, (the ticket goal due date).
G	ActualResolutionDate	dateTime	Date time a resolution type was set for the ticket.
AGU	PromisedDate	dateTime	Date time promise date entered by the customer representative to resolve the ticket.
G	IsArchived	boolean	True if ticket is archived.
G	IsError	boolean	obsolete
G	IsPoolAssignee	boolean	obsolete
	ErrorMessage	string	obsolete
	Notify	boolean	obsolete
G	CurrentStage	string	The current stage.
AGU	ResolutionNote	string	Descriptive text entered with the resolution type.
G	LockTime	dateTime	Date time the ticket was locked by opening the ticket for editing.
G	LockUser	string	User locking the ticket by opening the ticket for editing.
G	StageGoalTime Remaining	int	The time remaining before the stage goal timer executes the goal procedure. Rrelevant when the stage goal has been paused.
AGU	SourceType	string	The source type, either a system event or email, that generated a ticket request. Email Backup KES Patch Monitor Alarm Portal ServiceDesk Other
	OrgAddress/Address	string	Org address 1
	OrgAddress/Address	string	Org address 2
	OrgAddress/City	string	Org city
	OrgAddress/State	string	Org state
	OrgAddress/Zip	string	Org zip
	OrgAddress/Country	string	Org address
AGLU	Field	CustomField	Zero or more custom fields values
AGU	Notes	Note	Zero or more notes.
AGU	Attachments	Attachment	Zero or more attachments
AGU	RelatedIncidents	Related Incident	Zero or more related incidents
	StartDate	datetime	start date/time of the task
	EndDate	datetime	end date/time of the task
	UpdateTime	datetime	last date/time this task was updated
	FollowupDate	datetime	date/time to followup on this task
	CompletionDate	datetime	completion date/time of this task
	ApprovalDate	datetime	approval date/time of this task
	PromiseDate	datetime	promise date/time for this task
	PercentCompletion	int	percent completion of this task
	TaskStatus	string	status of this task
	ActualHours	double	total hours worked for this task
	Resource	Resource	Zero or more resources
	Assignee	string	assignee assigned to this task
	EstimatedHours	decimal	Estimated total hours worked for this ticket.
	TotalHours	decimal	Actual hours worked for this ticket.
	PreviousStage	string	PreviousStage of this ticket.
	WorkPerformedDateTime	datetime	Datetime work was performed on this ticket.
	EditingTemplate	string	Editing template used to edit this ticket.
GU	ServiceDeskDefinition	ServiceDesk Definition