Supported OS Platforms and Software

Agent OS Platforms Supported

This package provides content and support for the following OS platforms on agent machines.

• Microsoft Windows XP, 2003, 2003 R2, Vista, 2008, 2008 R2, 7, 2012
• Apple Macintosh Mac OS X 10.5 (Leopard), 10.6 (Snow Leopard), 10.7 (Lion), 10.8 (Mountain Lion)
• SuSE Linux Enterprise 10 and 11, Red Hat Enterprise Linux 5 and 6, Ubuntu 8.04 and higher, and OpenSuSE 11, CentOS 5 & 6

3rd Party Systems Supported

The ITSM-SS is designed with content and support for the following 3^rd Party systems and applications.

• Email/Messaging
  • Exchange 2003, 2007, 2010, SMTP, IMAP, POP3, Blackberry Enterprise Server
• AntiVirus/AntiMalware
  • Symantec AntiVirus v10, Corporate Edition v10, Endpoint Protection v11
  • McAfee VirusScan/Enterprise, Total Protection, Endpoint Protection
  • Sophos AntiVirus
  • Trend Micro OfficeScan v10, Worry-Free Business Security v11
  • AVG Technoligies AntiVirus v8
  • Kaspersky Endpoint Security v8
  • Microsoft Security Essentials, Forefront Endpoint Protection
  • Microsoft Security Center Integrated 3^rd Party AV/AM Products
• Backup/Recovery
  • Symantec Backup Exec v10/11/12/12.5/2010/2012
  • Computer Associates BrightStor ARCServe Backup r11.1/11.5/12/12.5/15
• Database Servers
  • Microsoft SQL Server 2005/2008/2008 R2
• Remote Access
  • Terminal Server, Citrix MetaFrame/Presentation Server/XenApp
• Network Infrastructure
  • Microsoft Active Directory, File & Print, DHCP Server, DNS Server, FTP Server
• Web Servers
  • Microsoft IIS 6/7, SharePoint Server 2007/2010