Provide simplified administration of the configuration and provisioning of basic settings and remote support notification policies.
Overview
Kaseya agents have an array of configuration settings that should be managed consistently across all managed machines such as the Agent Menu, Check-in Control, Working Directory, Set Credential, Log History, Event Log Settings, and Remote Control Notification Policies. Default Agent Configuration addresses the need for consistent management across all systems for these basic system wide configuration settings.
Policies
A set of Policies is provided that apply default agent configuration settings across all machines within the supported IT infrastructure. These policies control such settings as the Agent Menu, Check-in Control, Working Directory, Set Credential, Log History, Event Log Settings, and Remote Control Notification Policies based on a general operations best practices system configuration use case. The policies are located under [System].Core.Global Policies, and are described below.
Agent Settings
Agent (Core) - Applies common agent settings for all managed machines. Agent Icon is enabled but only Refresh option is enabled. Check-In control is set to 30 seconds with "Warn if multiple agents use same account" and "Warn if agent on same LAN as KServer connects through gateway" both enabled. Agent Log History for all logs is set to 31 days.
Windows Agent - Applies agent settings specific to Windows. Sets Agent Working Directory to c:\kworking.
Linux Agent - Applies agent settings specific to Linux. Sets Agent Working Directory to /tmp/kworking.
Macintosh Agent - Applies agent settings specific to Macintosh Workstations. Sets Agent Working Directory to /Library/kworking.
Remote Support
Server RC Notification Policy (Silent w Admin Note) - Applies Remote Control notification settings for all servers. Sets user notification type to Silently take control, and enables the Require admin note to start remote control option.
Workstation RC Notification Policy (Alert/Term w Admin Note) - Applies Remote Control notification settings for all workstations. Sets user notification type to If user logged in display alert, Notify user when session terminates, and enables the Require admin note to start remote control option.
