Added a new Admin > Imports & Exports > Import Data page. The new page provides a wizard to import data from ConnectWise. (BMS-2020)
Favorite searches can now include the sort order when they are saved. (BMS-1958)
New windows opened by BMS are now smaller and located in the center of the screen. (BMS-2021)
Admin
When replying to an email notification sent from BMS, the 'reply to' email address now defaults to the Admin > My Company > Company Settings > Outbound Email > Business Email address. (BMS-2044)
Added a new 'Sort Status By' option to sort ticket pages by ticket status, either alphabetically or by ticket status order. This option is located on the Admin > My Company > Company Settings > Service Desk tab. (BMS-2049)
Client Portal
Fixed a ticket search error in Client Portal, when specifying a priority. (BMS-2035)
Finance
The format of date fields in the Invoice Email Template no longer displays the time, just the date. (BMS-2027)
Fixed the version number of the Quickbooks sync tool. (BMS-2069)
Home
Added a link to the related task or ticket in the service call popup window displayed in the Home > My Service Calls page. (BMS-2047)
Projects
Fixed a javascript unresponsive error on the Resource Utilization page. (BMS-2086)
Reports
Fixed the 'Retainer by Hour Contract Profit and Loss' report to show the right calculation of 'Overage' hours. (BMS-2043)
Service Desk
Fixed email parsers to send emails to both the sender and any CC'd email recipients after creating the ticket. (BMS-2018)
When clicking the link of an 'unknown' ticket in an email, the ticket now opens in view mode using the Service Desk > Unknown Tickets page. (BMS-2025)
When editing a ticket, the selected contact no longer displays a '-' character between the first and last name. (BMS-2026)
Fixed an issue that caused 'unknown' ticket details to not be populated with the sender name and sender email address. (BMS-2028)
Rearranged columns to match their headers, in the Search Tickets window displayed when adding related tickets to existing tickets. (BMS-2046)
Email parsers now add the reply to tickets that are sent by an email shared by a contact and employee as employee notes and not as client notes. (BMS-2048)
Fixed an issue that prevented the processing of workflows when ticket details included special characters &, <, and >. (BMS-2058)
Fixed an issue with workflows running multiple times after the close of SLA business hours. (BMS-2068)
Fixed an issue that could prevent the closing of tickets because of a 'null SLA' data error. (BMS-2083)
Fixed a validation error when adding a new knowledge base article. (BMS-1998)
REST API
Added a new REST API to get services. (BMS-1964)
Added a new REST API to insert services. (BMS-1976)
Added a new REST API to update services. (BMS-1977)
Added a new REST API to get opportunity status. (BMS-1965)
Added a new REST API to insert opportunities. (BMS-1966)
Added a new REST API to update opportunities. (BMS-1967)
Added a new REST API to insert activities. (BMS-1968)
Added a new REST API to update activities. (BMS-1969)
Added a new REST API to insert quotations. (BMS-1970)
Added a new REST API to update service quotations. (BMS-1971)
Added a new REST API to insert tickets. (BMS-1972)
Added a new REST API to update tickets. (BMS-1973)
Added a new REST API to insert products. (BMS-1974)
Added a new REST API to update products. (BMS-1975)
Added the following fields to the project REST API. (BMS-2034)
Is Internal
Is Template
Is Archived
Is Active
RMM Integration
Closing a ticket in BMS now closes the alarm in the VSA. (BMS-2103)
Fixed the cropping of paging controls on the Admin > Service Desk > RMM Integration Settings page. (BMS-2019)
Fixed a VSA asset import error, when the CPU count for the asset was null. (BMS-2041)
The Admin > My Company > Lists page now validates against deleting list items used by email parsers or RMM integrations records. (BMS-2070)
Fixed an issue with accounts not loading on the Admin > Service Desk > RMM Integration Settings > Export Accounts tab, when trying to export accounts from BMS into the VSA. (BMS-2078)
