Manual Update

Security > Manual Update

The Manual Updates page controls the updating of machine IDs licensed to use Endpoint Security with the latest version of security protection available. Updates are scheduled automatically by default. You can disable and re-enable automatic updating by machine. Typically this function is only used to review the update status of agents or to force an immediate update check if needed.

The list of machine IDs you can select depends on the machine ID / group ID filter and the scope you are using. To display on this page, machine IDs must have the Endpoint Security client software installed on the managed machine using the Security > Installation page.

Actions

• Update - Click to schedule a virus definition update on selected machine IDs using the update options previously selected.
• Cancel Update - Click to clear a scheduled update.
• Enable Automatic Updates - Enables virus definition updates.
• Disable Automatic Updates - Disables virus definition updates. This prevents virus definition updates from slowing down the network during peak working hours. In a future release you will be able to schedule when to update virus definitions. If automatic updates are disabled, then a red-cross icon displays in the Scheduled Time column, even if a manual update is scheduled.

Header Information

• Current Available Version - The latest version of security protection available. Check the version column on this page to determine if any machine IDs are missing the latest version of security protection or the latest Endpoint Security client software available.
• Current KES Client Version - The latest KES client software available.

Schedule Settings

• Immediate - Check to schedule this task immediately.
• Date/Time - Enter the year, month, day, hour, and minute to schedule this task.
• Stagger by - You can distribute the load on your network by staggering this task. If you set this parameter to 5 minutes, then the task on each machine ID is staggered by 5 minutes. For example, machine 1 runs at 10:00, machine 2 runs at 10:05, machine 3 runs at 10:10, ...
• Skip if Machine Offline - If a checkmark displays and the machine is offline, skip and run the next scheduled period and time. If no checkmark displays, perform this task as soon as the machine connects after the scheduled time.
• Update from KServer (Override file source) - If checked, updates are downloaded from the Kaseya Server. If blank, updates are downloaded using the method specified in Patch Management > File Source.

Table Columns

• Check-in Status - These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent quick view window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

• (Select All Checkbox) - Click this checkbox to select all rows in the paging area. If checked, click this checkbox to unselect all rows in the paging area.
• Machine.Group ID - A unique machine ID / group ID / organization ID name for a machine in the VSA.
• Source - If a file source is defined using Patch Management > File Source, then updates are sourced from this location. Otherwise, updates are sourced from the internet. If the option Download from Internet if machine is unable to connect to the file server is selected in Patch Management>File Source:
  • During a Endpoint Security v2.x endpoint install, if the files source is down or credentials invalid, the installer is downloaded from the Kaseya Server and completes the endpoint install.
  • During a Endpoint Security v2.x manual update, if the files source is down or credentials invalid, the update is downloaded from the internet.

  In both cases above, the View Logs page displays an error message stating why the file source failed and that it is trying to download from the internet.

• Last Update - This timestamp shows when a machine ID was last updated. When this date changes, a new update is available to use.
• Version - The version of security protection currently used by this machine ID. For example: 8.5.322 270.12.6/2084
  • 8.5.322 - The version of AVG program installed.
  • 270.12.6/2084 - The full virus database version. 270.12.6 represents the definition version and 2084 is the signature version. Displays in red text if the signature version is older than the last 5 signature versions available or if the definition version is older than the last 2 definition versions available and the agent is active.
  • [KES 2.1.0.87] - The version of Endpoint Security client software.
• Scheduled Time - Timestamp showing the next scheduled update, if one is scheduled either manually or automatically. For a selected machine:
  • If automatic updates are enabled for a selected machine and KES detects an AVG update, a time stamp displays. When multiple machines are scheduled, the timestamps will differ because automatic updates uses a staggered schedule.
  • If automatic updates are enabled but no AVG update is detected, the table cell is blank, unless a manual update is also scheduled.
  • If automatic updates are disabled, then a red-cross icon displays, even if a manual update is scheduled.
  • If a manual update is scheduled, a time stamp displays.