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New Features
Bug Fixes
Service Desk |
APPF-345 |
Fixed an issue related to a recent KServer patch that is preventing the download of SD attachments and Getfiles. |
Service Desk |
ATTWO-473 |
Fixed an error with editing Note Templates after renaming them. |
Service Desk |
ATTWO-464 |
Fixed an issue with the display of Service Desk ticket images in various email clients. |
Service Desk |
ATTWO-461 |
Fixed an issue with setting the Category field to a View Only field. |
Service Desk |
ATTWO-216 |
Fixed an 'Access to file is denied...' error when trying to download an attachment to a Service Desk ticket. . |
Service Desk |
ATTWO-215 |
Fixed an issue with tickets created by Network Monitor not being assigned to the correct machine. |
Service Desk |
ATTWO-206 |
Added tooltips to the envelop icons displayed on the Service Desk > Organization Tickets page. |
Service Desk |
ATTWO-197 |
A warning message was added when deleting a service desk policy being used by a Service Desk definition. |
Service Desk |
ATTWO-180 |
In the Service Desk > Role Preferences page, validation now requires the 'Older than' days value be greater than the 'Newer than' days value. |
Service Desk |
ATTWO-172 |
Added format validation for the email address in the ticket editor. |
Service Desk |
ATTWO-159 |
Fixed an issue that prevented the task status from displaying in the service desk task view. |
Service Desk |
ATTWO-157 |
Removed three extraneous columns in Excel output of tickets exported from any desk. |
Service Desk |
ATTWO-132 |
Updated a Search All > 'Group update' validation message to say 'Tickets' instead of "Incidents'. |
Service Desk |
ATTWO-129 |
Locked SD tickets can no longer be archived without unlocking them first. |
Service Desk |
ATTWO-118 |
The field width for custom fields using the integer datatype was widened to ensure the value displayed correctly. |
Service Desk |
ATTWO-116 |
Fixed an issue with deleting a task after displaying a validation error. |
Service Desk |
ATTWO-88 |
Fixed an error that displayed when attempting to set a Service Desk filter that includes the 'assignee' column and any other column. |
Service Desk |
ATTWO-85 |
Increased the height of the box used to display data on the Service Desk > Organization Tickets > Secure Data tab. |
Service Desk |
ATTWO-84 |
Fixed an issue with displaying an image added to a message template and sent out in a ticket notification email. |
Service Desk |
ATTWO-69 |
Fixed an issue with the SD variable [$ClosedDateTime$] not returning a value. |
Service Desk |
ATTWO-67 |
Fixed an issue that caused replies to email generated by a ticket to create a new ticket, instead of adding a note to the existing ticket. |
Service Desk |
ATTWO-45 |
Fixed an issue that could cause connection timeouts in some environment using Service Desk. |
Service Desk |
ATTWO-31 |
Fixed a refresh issue with the Incident Notes pane. |
Service Desk |
ATTWO-22 |
Fixed an issue displaying graphs on the Statistics page. |
Service Desk |
ATTWO-81 |
Fixed an issue with email tickets not being generated. |
Service Desk |
ATTWO-112 |
Corrected an issue where user roles assigned the SD Admin role type were unable to see hidden notes if the editing template 'Notes' field was set to 'Hidden'. |
Service Desk |
ATTWO-476 |
Added a resolution date when a resolution status is set on a New ticket. |
Service Desk |
ATTWO-48 |
The renaming of a procedure folder was updated to permit a complete export of a service desk and all of the desk's related procedures. |
Service Desk |
AF-1325 |
The Templates > Desk page is no longer blank if debug=true for the website being used. |
Service Desk |
AF-1328 |
Fixed an issue with displaying categories in the ticket editor when using Internet Explorer. |
Service Desk |
AF-1333 |
Fixed a page formatting issue when landing on the Templates -> Desk Templates page after a logon. |
Service Desk |
AF-1347 |
Fixed an issue with the ticket editor > Add note - The Time Started field is blank when using IE 11 |
Service Desk |
AF-1361 |
Fixed an issue with custom fields using the Rate datatype accepting values with decimal precision. |
Service Desk |
AF-1365 |
Fixed an issue with changing note templates in a SD ticket making subcategories disappear. |
Service Desk |
AF-1369 |
Fixed an issue with uploading image files with filenames that include spaces. |
Service Desk |
AF-1374 |
Fixed an issue with opening SD attachments in a ticket using IE11. |
Service Desk |
AF-1416 |
Fixed an issue with tabbing from one category to the next in the ticket editor. |
Service Desk |
AF-1418 |
Fixed an issue that allowed non-master users to edit a category field even though the field was set to View Only. |
Service Desk |
AF-1422 |
Editing the number of seconds in a time field in the ticket editor is now saved. |
Service Desk |
AF-1424 |
Grid columns displaying a RATE datatype no longer display 'undefined' when there is no value to display. |
Service Desk |
AF-1425 |
Fixed an issue where, after filtering the ticket grid using a Boolean column, exporting the list of tickets created an empty .csv file. |
Service Desk |
AF-1450 |
Fixed an issue with custom fields using the AMT datatype accepting values with decimal precision. |
Service Desk |
ATTWO-159 |
Fixed an issue that prevented the task status from displaying in the service desk task view. |
Service Desk |
ATTWO-486 |
Fixed an issue with decimal numbers being rounded to the nearest whole number in AMT type custom fields. |
Service Desk |
ATTWO-490 |
You can now use underscores when renaming procedures in Service Desk. |
Service Desk |
ATTWO-514 |
Fixed an issue when calling the 'GetIncidentList' method using the Service Desk API web service. |