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New Features
Service Desk |
ATTWO-528 |
Added ability to delete an incident via the Service Desk web service. |
Bug Fixes
Service Desk |
AF-1365 |
Fixed an issue that caused the selected subcategory for a Service Desk ticket to disappear after changing the note template in the ticket. |
Service Desk |
AF-1473 |
Fixed an issue with returning Service Desk > Tickets search results, when selecting any page beyond the first page. |
Service Desk |
AF-1480 |
Fixed an issue with displaying the Description of a ticket on the Service Desk > Tickets > General tab, when selecting a ticket in any page beyond the first page. |
Service Desk |
AF-1496 |
Fixed an issue with a note in a ticket being blank when the note is created by an inbound Outlook Exchange email. |
Service Desk |
ATTWO-1180 |
Fixed an issue processing inbound emails for Service Desk when a single quote is included in the attachment's display name. |
Service Desk |
ATTWO-159 |
Fixed an issue that prevented the task status from displaying in the Service Desk task view. |
Service Desk |
ATTWO-519 |
Fixed an issue with the Service Desk > Statistics > trending graphs showing no movement in data if more than one service desk was enabled. |
Service Desk |
ATTWO-545 |
Fixed an issue for non-English languages only. If a pool was assigned to a ticket, the assignee field would be blank. |
Service Desk |
ATTWO-758 |
Fixed an issue with escalating tickets using the Policies > Time Measured Against Coverage option. |
Service Desk |
ATTWO-861 |
The submitter email address in a service desk ticket can now include an ampersand character. |
Service Desk |
ATTWO-865 |
Fixed an issue with unarchiving tickets when filtering on status. |
Service Desk |
DISMON-947 |
Fixed an issue that could prevent Service Desk tickets from being assigned to agents if the agents’ machine groups had been changed. |