Any unassigned service calls you create can now be accessed using the Home > My Service Calls page.
Notification emails sent for ticket notes now include attachments.
Ticket notes also now show the actual sender of the note.
The Details (ticket description) field was added as a search filter field to the Tickets and My Tickets pages.
Ticket note email templates can be configured using the Admin > Business Process > Email Templates page and specifying the Ticket Note module. These templates can now include a Contact's first name and last name
Projects Module
Added Members as a search filter field to the All Tasks page.
Enhanced the inline editing of tasks to prevent updating multiple tasks at the same time.
When copying a template project using the Service Desk > Template Projects page, the attachments linked to the template project are now copied to the new project.
Finance Module
Added the ability to show/hide zero value hours for fixed price and recurring services in the Finance > Billing Review > Labor Hours page. This option is configured using the Admin > My Company > Company Settings > Invoice tab.
Added the option on the Admin > Finance > Sales Tax Items page to create a tax group that consists of multiple tax Items. Invoices now can be linked to a tax group or tax item.
Administration Module
Added a new Admin > My Company > Single Sign On page. Use this page to enable/disable single sign on integration with with a single sign on server.
Admin > My Company > Locations now provide Date Format and Time Format options.
Date Formats
American Format (MM/dd/yyyy)
European Format (dd/MM/yyyy)
Time Formats
12 Hours Format (Ex: 8:00 A.M , 8:00 P.M)
24 Hours Format (Ex: 8:00 , 20:00)
Workflows on the Admin > Business Process > Workflow page can now:
Notify queues and assigned resources.
Update Ticket Type, Issue Type, Sub Issue Type and Clients.
Inventory Module
Added an Inventory > Fulfillment > Deliver Product Charges page for Simple Mode Inventory.
Printed POs now show the Supplier Code instead of the UPC.
Reports Module
Ad-Hoc reports can now be created using the Employee Address.
Ad-Hoc reports can now be created using published Knowledge Base Articles.
Client Portal Module
Clients now receive emails on Client Portal Reset or Creation based on defined email templates in the Admin > Business Process > Email Templates page.
CRM Module
CRM > Quotations > Service Quotations can now include:
Product Items - Enables you to combine both products and services in a single quotation.
Retainer by Hour Items
Retainer by Amount Items
If a sales order is linked to a project, the items listed in the sales order display in the project as a charge when the sales order is posted.
