BMS (v3.11.2) - 19 November 2016

Admin

• Fixed an issue sorting custom fields after v3.11.1.

CRM

• Taxes are now calculated and included for fixed price items on service quotations.
• You can now enter a decimal value for a product item in the QTY field for a service quotation.
• Services are now listed in alphabetical order when selecting a service to add to a service quotation.

Finance

• Fixed an issue with syncing reimbursements using QuickBooks Sync.
• Fixed an issue with syncing items containing special characters using QuickBooks Sync.

Service Desk

• Fixed an issue that prevented the Admin > Business Process > Workflow > 'Idle For' trigger to not fire when the ticket was attached to an SLA.
• Fixed an email parser issue creating a ticket when the email's attachment was not valid. Now the ticket is created without the broken attachment.
• Fixed an issue stopping the SLA timer, after creating a ticket and manually setting the Status to 'Waiting For Customer'.
• Fixed the display of tickets created using the email parser, when notes were added.

RMM Integration

• Fixed a paging issue on the Admin > Service Desk > RMM Integration Settings > New RMM Integration Settings > Accounts Synchonization > Import Accounts section.