Updated the order of fields displayed in mailing and billing address forms to conform with standard US address formatting.
Fixed an issue with searching by full name.
The New button on ticket list pages now honor creating a new ticket in a new window, if this preference is set using the Settings > My Profile > Preferences > 'Default Tickets Listing Click Behavior' > 'Open in New Window' option.
Ad Hoc Reports
Added a new built in Ad-Hoc function UTCNow that enables filtering on the current UTC time.
All missing Hardware Assets fields were added to Ad-Hoc Reports.
Admin
The following fields were added to email templates used with processing tickets in the Service Desk module.
Location Address 1
Location Address 2
Location City
Location State
Location Zip code
Location Phone Number
Email Parser timeouts were set to 2 hours. Previously they were set to 15 minutes.
Fixed an issue that prevented workflows from working when business hours were specified for the Sydney timezone.
Attachments added to inbound emails are now included as attachments in the outbound notification emails triggered by workflows.
Fixed an issue with time entries in tickets and tasks not defaulting to the default role, if the default role was configured using the Admin > Finance > Roles page instead of the HR > Employees > Employee Roles tab.
The names of Admin > Finance > Sales Tax Items now support the ampersand (&) character.
Fixed an issue with attachments processed by the email parser not being attached to the resulting ticket correctly, when the attachment had an extra dot in the filename.
Client Portal
Fixed an issue that prevented company messages created using the Admin > Company Settings > Company News page, was not displaying in the Client Portal module.
CRM
Adding an attachment to a product quotation refreshes the list now without you having to refresh the page.
Fixed an issue with CRM activities being offset by 5 hours when downloaded to the Outlook Calendar.
Finance
Posting non-billable hours related to a retainer contract no longer affects the hours shown in retainer contracts and invoices.
The buffer size for the QuickBooks Desktop Sync tool was increased to prevent timeouts for large data imports.
Fixed an issue where accounts created by bulk importing them from QuickBooks were not showing in CRM if the account manager was missing.
Home
Added a new Home > 'My Grouped Tasks' menu option. This page lists all tasks you are assigned to by project first, then by task.
The 'Hide Recurring Tickets' search parameter was added to the Home > My Tickets list page.
Fixed an issue that caused the Home > Dashboard page to show blank, if the client was logged into a trial tenant and closed the 'Populate Demo Data' widget on the dashboard.
You can now use custom fields on timesheets and expense sheets.
The Home > My Queues page now shows the correct ticket numbers.
Unknown tickets are now hidden from the Home > My Tickets page.
Inventory
Fixed a picking issue using the advanced inventory feature.
Projects
The All Tasks page now respects the 'Access to All Employees Project Data (Bypass ORG Chart)' special features option in the Admin > Security > Roles page. When this option is disabled, an employee should only see tasks in projects the employee manages.
Service Desk
Inline images added to the notes of tickets are now included as notification email attachments, when triggered by a workflow.
Added an isolation iframe to the ticket body to ensure the whole ticket displays properly, regardless of the HTML formatting adopted in the body of the ticket.
The ticket numbering procedure was enhanced to prevent racing, when two different email parsers attempt to create a ticket at the same time.
The Batch Actions wizard launched from ticket list pages no longer shows 'Completed Tickets' by default.
Ticket due dates were not showing the correct due date for the timezone used by the current user's location. Instead it was showing UTC due dates. This has been fixed.
Fixed an issue with the sorting of tickets on ticket list pages, so as to honor the Admin > Company Settings > Service Desk > Status Order > Sort Status By drop-down list: Alphabetical or Status Order.
Fixed an issue that caused the Last Status and Priority dashlets on the Service Desk > Dashboard page to be missing one status type and priority type in their respective lists.
QuoteWerks
Fixed QuoteWerks Integrator to update opportunities after updating the quotations on the QuoteWerks side.
Fixed an issue with the QuoteWerks Integrator not saving warehouse settings.
Fixed an issue with the QuoteWerks Integrator not importing the first item if it was a service item.
Fix the product import API to add billing configurations correctly using QuoteWerks.
RMM Integration
With this release, if you change the name of a BMS account that is integrated with an organization in the VSA, the VSA organization name is also updated.
