Added a new Column Chooser option and dialog for list pages. Users can select and order their column choices, then save them as a view or export the data displayed on the list page.
Fixed an issue that preventing removing an account if the account was using service levels.
Ad Hoc Reports
Added two new fields to all Ad-Hoc report objects: 'Created On' and 'Modified On'.
You can now search by date and time in all date and time fields in Ad-Hoc Reports.
Added support for Unicode characters when exporting Ad-Hoc reports to PDF output. This feature requires using the HTMLDecode() string function in the cell of a report.
Right-click the cell of a designed report.
Select the Insert > Formula option.
Use the following string function in the Formula edit box: HTMLDecode(column_name)
Admin
Added a new Assets section to the Conditions tab for workflows. When an asset is associated with a ticket, comparisons can be made using the following asset properties.
Name
Description
Category
Business Impact
State
Brand
Manufacturer
Machine Group ID
Product Name
Serial
Model Number
Asset Tag
Acquisition Date
Expiration Date
Warranty Expiration Date
Barcode
Vendor
You can now add custom fields for Contacts to the Custom Fields section of the Conditions tab in workflows.
You can now add custom fields for Accounts to the Custom Fields section of the Conditions tab in workflows.
Fixed an issue preventing the deletion of a workflow, if the operator was empty for the Account Name in the Conditions tab.
Fixed an issue that prevented generated emails from showing the data specified by the [%AllActivityDetails%] field placeholder in the body of the email template, when a time-based trigger was used in a workflow.
Fixed an issue with workflow fields using the Is Empty and Is Not Empty operands on the Conditions tab.
A Logs tab was added to email parsers created using the Admin > Service Desk > Email Parsers page. Use the Logs tab to help troubleshoot issues with processing inbound emails using a specific email parser. A corresponding Notification tab specifies who is notified for various types of email parser events.
Finance
Added a check to prevent the grand total of invoicies from being less than the discounted value.
Fixed a download error in the QuickBooks installer.
Selecting the Netherlands Antilles Guilder ANG currency in the Currency field of the Admin > My Company > Company Settings > General tab now shows a corresponding ƒ currency symbol throughout the system.
Home
Fixed the ticket counts for queues listed under the Home > My Queues menu option.
Fixed an issue updating the Outlook Tasks List using Outlook Sync.
Fixed a JavaScript error that displayed when right-clicking a task in the Home > My Tasks page and selecting the 'Open in New Window' option.
Fixed an issue with searching to add project tasks to a timesheet on the My Timesheets page. The search list was not returning tasks for the correct date range.
REST API
Improved performance by having time entry REST APIs use SQL Server paging instead of Code Behind paging.
Updated the text of an error message shown by the Account Locations REST API when validating against duplicate names.
Added a new API to allow adding expenses to projects, similar to tickets.
Service Desk
Saving changes to a ticket in a separate tab or popup view auto-refreshes the data shown in ticket list pages immediately.
Fixed an issue with the Service Desk > Dashboard page showing inactive ticket statuses.
The default user for the Assignee field is now applied by email parsers to 'unknown' tickets.
The Service Desk > Asset Management > Software Assets page now supports attachments using the .msg extension.
Reports
Fixed an issue with expenses linked to projects not showing in reports.
RMM Integration
Users are now notified that Live Connect needs to be installed when initiating a Live Connect session, if Live Connect is not already installed on their local system.
Fixed an issue that prevented Live Connect from defaulting to the Asset Summary page.
