Tickets now have a CC Field to track multiple Employees, Contacts and email addresses. CCs can be entered manually, or can be picked up automatically from inbound Emails based on a new configuration option in the Email parser. Notifications to CC'd parties can be controlled via Workflow.
Multiple tickets can now be merged together via two new options on the ticket form (see the 'More' dropdown). You can merge a single ticket into another, or absorb/merge multiple tickets in a single operation. Merge details are tracked via Activity notes and Related Ticket links. The new Ticket CC field tracks all parties associated with the merged Tickets.
Added ability to bulk import Services into the Finance module (see Admin > Imports & Exports).
Enhancements
Added a new field to Service Desk Rest API that will return the Hardware Asset ID for future Put and Updates.
Billing Automation Scheduler: added the ability to set a schedule for the last day of the month.
Added Active/Inactive flag to the Import Contacts Rest API.
Enabled 2FA for external users in the Client Portal to be redirected to AuthAnvil 2FA.
Reduced the number of required characters to 1 for Usernames.
Changed the Font Size on Quotation Template to smaller size as orginially designed.
Added the ability to Override Recurring Service Description Via Post and Put APIs.
Fixes
Fixed a Bug for IT Glue Contacts Integration for Contact provisioned via VSA.
Ignore case when checking Email Parser Black List Emails.
On Activating Contract: if Contract Number is Empty, the System is still Saving.
Fixed "New News" paste function error.
Tickets - Print ticket page shows incorrect spelling for Assets.
Email Parser breaking styles in some scenarios where styles are embedded inside the body of the Email.
OKTA SSO Not Signing in.
External Client Portal Users Using AuthAnvil cannot see their location when creating a ticket.
When in Parent Child Mode, the Icon on the Ticket Attachments Does not show.
AllActivityDetails is changing the Format of the HTML Messages in the Email Templates.
Parent Contracts Should not Show in the Child Accounts during Creation of Tickets.
Inconstancy between Service Quotation and Product Quotation when Printing and Sending Emails.
Service Description is not propagating the New Lines into Invoices.
Email template being sent from automated billing is not correct - needs to be reformated.
Error when entering Hebrew Language.
Time Entries on Tickets are not respecting Day Light Saving when showing the Time on the Tickets View.
Client Location Address - Tab order out of order - New Accounts.
CRM notes display issue.
Fixed billing automation to accommodate All Invoice Templates that exist in the System.
Fixed a UI Issue for Projects Dashboard showing Two Links Highlighted.
Fixed the Issue on Security when clicking on a Queue that is assigned to you, you can reach other Queue Tickets.
QouteWerks Connector: Creating a new Product does not Add the Tax Field on Product but it does on the Quotation.
Spelling mistake - Billing automation.
Quoteworks Connector: No validation message appears when trying to Convert quotation to order and there is a required field empty.
Tickets - Error appears when Trying to print a ticket but the user don't have access to expense and time Entries.
Quickbooks- Resyncing an updated customer in QB is not updated in BMS.
Fixed the Attachments links to have Encrypted Links.
Added a Retry Feature for Sending Emails up to Three Trials before the Email get Stuck in Failed Status.
