Offsite Alert

The Offsite Alerts page creates an alert when the specified local server can not connect to its offsite server. Alarms are only generated during the times allowed by Schedule Transfer for each local server. Once defined, you can apply this alert immediately to any machine ID displayed on this page.

The list of machine IDs you can select depends on the machine ID / group ID filter and the scope you are using. To display on this page, machine IDs must be defined as a local server using Backup > Local Servers.

Note: See Offsite Replication.

To Create an Offsite Alert

Check any of these checkboxes to perform their corresponding actions when an alert condition is encountered:
- Create Alarm
- Create Ticket
- Run Script
- Email Recipients
Set additional email parameters.
Set additional offsite alert specific parameters.
Check the machine IDs to apply the alert to.
Click the Apply button.

To Cancel an Offsite Alert

Select the machine ID checkbox.
Click the Clear button.
The alert information listed next to the machine ID is removed.

Passing Alert Information to Emails and Procedures

The following types of offsite alert emails can be sent and formatted:

Offsite failed

Note: Changing the email alarm format changes the format for all offsite alert emails.

The following variables can be included in your formatted email alerts and are passed to agent procedures assigned to the alert.

Within an Email	Within a Procedure	Description
<at>	#at#	alert time
<db-view.column>	not available	Include a view.column from the database. For example, to include the computer name of the machine generating the alert in an email, use <db-vMachine.ComputerName>
<gr>	#gr#	group ID
<id>	#id#	machine ID
<op>	#op#	offsite replication server ip:port
	#subject#	subject text of the email message, if an email was sent in response to an alert
	#body#	body text of the email message, if an email was sent in response to an alert

Create Alarm

If checked and an alert condition is encountered, an alarm is created. Alarms are displayed in Monitor > Dashboard List, Monitor > Alarm Summary and Info Center > Reporting > Reports > Logs > Alarm Log.

Create Ticket

If checked and an alert condition is encountered, a ticket is created.

Run Script

If checked and an alert condition is encountered, an agent procedure is run. You must click the select agent procedure link to choose an agent procedure to run. You can optionally direct the agent procedure to run on a specified range of machine IDs by clicking this machine ID link. These specified machine IDs do not have to match the machine ID that encountered the alert condition.

Email Recipients

If checked and an alert condition is encountered, an email is sent to the specified email addresses.

The email address of the currently logged on user displays in the Email Recipients field. It defaults from System > Preferences.
Click Format Email to display the Format Alert Email popup window. This window enables you to format the display of emails generated by the system when an alert condition is encountered. This option only displays for master role users.
If the Add to current list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses are added without removing previously assigned email addresses.
If the Replace list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses replace the existing email addresses assigned.
If Remove is clicked, all email addresses are removed without modifying any alert parameters.
Email is sent directly from the Kaseya Server to the email address specified in the alert. Set the From Address using System > Outbound Email.

Apply

Click Apply to apply parameters to selected machine IDs. Confirm the information has been applied correctly in the machine ID list.

Clear

Click Clear to remove all parameter settings from selected machine IDs.

Offsite Alert Parameters

Check every <N> periods - Specifies how often to check the connection between the local server and the offsite server.
Alarms if connection fails for <N> periods - Triggers an alarm if the connection fails for greater than the number of periods specified.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent quick view window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

Note: Different icon images display when this add-on module is installed in a 5.x VSA. The Remote Control > Control Machine page displays a legend of the specific icons your VSA system is using.

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

ATSE

The ATSE response code assigned to machine IDs or SNMP devices:

A = Create Alarm
T = Create Ticket
S = Run Agent Procedure
E = Email Recipients

Email Address

A comma separated list of email addresses where notifications are sent.

Interval

The number of periods to wait before checking the connection between the local server and the offsite server.

Duration

The number of periods to wait before triggering an alert.