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Device Summary

Mobile >Device Summary

The Device Summary page schedules and runs audits of the software and hardware attributes of a selected device. All audit information collected for a single, selected device displays on multiple tabs in the lower pane on this page.

Actions

  • Schedule Audit - Schedules an audit for a specified time for a selected device. Schedule once or periodically. Each type of recurrence—Once, Hourly, Daily, Weekly, Monthly—displays additional options appropriate for that type of recurrence. Periodic scheduling includes setting start and end dates for the recurrence. Options can include:
  • Schedule will be based on the timezone of the agent (rather than server) - If checked, time settings set in the Scheduler dialog reference the local time on the agent machine to determine when to run this task. If blank, time settings reference server time, based on the server time option selected in System > Preferences. Defaults from the System > Default Settings page.
  • Distribution Window - Reschedules the task to a randomly selected time no later than the number of periods specified, to spread network traffic and server loading. For example, if the scheduled time for a task is 3:00 AM, and the distribution window is 1 hour, then the task schedule will be changed to run at a random time between 3:00 AM and 4:00 AM.
  • Skip if offline - If checked and the machine is offline, skip and run the next scheduled period and time. If blank and the machine is offline, run the task as soon as the machine is online again.
  • Exclude the following time range - Applies only to the distribution window. If checked, specifies a time range to exclude the scheduling of a task within the distribution window. Specifying a time range outside of the distribution window is ignored by the scheduler.
  • Run Audit - Runs an audit of a selected device.
  • Request Logs - The device log is for Kaseya support purposes only. The device log shows the actual messages sent back and forth between the VSA and a selected device. Since service providers do not require this information, device logs do not display for a selected device unless the Request Log button is clicked on the Device Summary page. Device log entries then display in the Logs tab. Clicking the View Log Detail button for a selected log entry displays the text of the message.
  • Refresh - Refreshes the page.

Table Columns

  • (App Status) - The status of the Kaseya Agent app on the user's device.

- An invitation is sent to the user to install the Kaseya Agent app on the user's device.

- The app is installed and working normally.

- A command is pending for the Kaseya Agent app on the user's device.

  • (Device OS)

- Android

- Apple

- Blackberry

  • Track

- Tracking has started and the device is checking in.

- Tracking is pending and will start when the device checks-in.

(blank) - Tracking is not enabled.

See the General tab section below for all other field definitions.

General tab

Operating System

  • Type - The type of operating system on the device.
  • Version - The version of operating system used by the device.
  • Build - The build number of the operating system.

Device Information

  • Name - The name the device uses to identify itself.
  • Device Identifier - The account name for this device in Mobile Device Management. Specified using the Device Status page.
  • Serial - The serial number of the device.
  • IMEI - The unique identifier of the device's main assembly, independent of the SIM card plugged into the device. The IMEI number applies to GSM, WCDMA and iDEN mobile phones.
  • ICC - The unique identifier of the SIM card plugged into a device.
  • Our version - The version of the Kaseya Agent app on the device.
  • Phone Number - The phone number of the device. Some mobile devices do not have phone numbers.
  • Data roaming - True or False.
  • WiFi MAC - The MAC ID of the device.

Platform

  • Manufacturer - The manufacturer of the device hardware.
  • Model name - The model name of the device hardware.
  • Model - The model number of the device hardware.
  • Radio version - The version of modem firmware used by the device. Also called the "baseband" version.
  • Internal total - The total memory available and built into the hardware.
  • External total - The total memory available externally.
  • Internal free - Free memory available and built into the hardware.
  • External free - Free memory available externally.

Home network

  • Home carrier - The main service provider of the device.
  • Home MCC - The home mobile country code of the device. Large countries can have more than one mobile country code.
  • Home MNC - The mobile network code for the home operator/carrier of the device.

Current network

  • Current carrier - The carrier currently being used by the device.
  • Current MCC - The mobile country code currently being used by the device.
  • Current MNC - The mobile network code of the operator/carrier currently being used by the device.

Settings tab

These device settings are set by assigning a Device Settings Profile to a device.

  • Track Device - If checked, tracking is enabled. Location data is filtered against a number or predefined parameters to ensure that only accurate and useful location data is actually sent to the VSA. Recorded location data is only sent to the VSA when the agent next checks in. The following general criteria is used:
    • Accuracy - Each location update received from a GPS tower or satellite has an accuracy rating, estimating the confidence GPS source has in the accuracy of the location data.
    • Age - A device caches location data and may at times pass old location data to the Kaseya Agent app if a new location update has not recently been received.
    • Distance traveled - The distance the device has moved since the previous location update. This could be zero if the device has not moved.
  • Agent Checkin Time (minutes) - The Kaseya Agent app communicates with the server at this interval. Setting slower times delays command execution until the next check-in but may increase device battery life.
  • Tracking Accuracy (meters) - This is the level of accuracy requested to record location data. The lower the value, the more accurate the request and the longer it takes to acquire the location data and the more power used by the device.
  • Minimum Accuracy before ignore (meters) - Location events that are less accurate then this parameter are not recorded. This value more than any other governs the quantity and quality of the location data recorded. It also has an impact on battery life.
  • Tracking movement distance - A new location is not recorded until the device moves at least this distance. Location events are evaluated against the accuracy and tracking time intervals before being recorded.
  • Minimum tracking time (minutes) - Minimum time allowed between recorded location events. The Kaseya Agent app waits at least this long to record a new location, even when the device has moved more than the distance specified in Tracking movement distance.
  • Maximum tracking time (minutes) - Maximum time allowed between recorded location events. If no location events have been recorded during this period then the next location event, regardless of accuracy or distance traveled, is recorded.

Applications tab

The Applications tab displays a list of the apps installed on the selected managed mobile device.

Logs tab

The Logs tab displays device log entries. The device log is for Kaseya support purposes only. The device log shows the actual messages sent back and forth between the VSA and a selected device. Since service providers do not require this information, device logs do not display for a selected device unless the Request Log button is clicked on the Device Summary page. Device log entries then display in the Logs tab. Clicking the View Log Detail button for a selected log entry displays the text of the message.